I think Mr Sloud is referring to the US not Canada
Robert L Bass said:
Will theyy contract with an "authorizeed dealer" to install it?
Mike said:How is this different from an alarm mco installing a filter?
Mike
Mike said:How is this different from an alarm mco installing a filter?
Mike
I called the ADT 800 # if I buy an ADT system who will install it?
Will theyy contract with an "authorizeed dealer" to install it?
MIke
R.H.Campbell said:That depends. Independant dealers vary from good to terrible, and ADT
service quality seems to vary from region to region. So bear in mind, my
comments relate ONLY to my particular area. I happen to be a third party
dealer on their station (they monitor about 8 of my total 850 clients), and
I find their monitoring to be far too "hair trigger" for my tastes. They
call one number, dispatch authorities, then follow through with the balance
of the calling list. In our area, false alarm dispatches cost $75 each, and
clients demand more built in "protection" against that (full calling list,
cancel codes etc). I am told that local authorities feel that when they get
a call from ADT, it is more likely to be a false alarm, although that is one
of those suppositions that is hard to prove.
Service regardless of timing is expensive unless you have chosen their
warranty coverage for a few dollars extra a month. Like most dealers, I do a
lot of takeovers from ADT due to their continuing to charge exhorbitant
prices on an ongoing basis, plus in these cases, service has been bad. But
bear in mind, they are the biggest in the business with 8 million clients,
so they have to be doing something right to keep this client base (in spite
of terrible attrition rates). My understanding is their commercial side is
quite different from the residential side, and we have one poster here who
works on the commercial side, who's posting lead me to believe it's quite a
different ballgame on his side of the fence
I've been accused of "hating ADT". Not so, although based on my personal
experience, I believe a residential client can do FAR better than dealing
with a large conglomerate where you are merely a number rather than a valued
customer. There is something to be said about personal care from a small
dealer, although this too can be tenuous if you choose the wrong small
dealer (and remember my bias in this regard). Unfortunately you don't know
that until you've made your choice already, although you can and should ask
around about your potential company to see how others have been treated.
This is even more important if you anticipate choosing a company where you
are locked in !!
Do your research, compare TOTAL packages over 5 years from all your choices,
then go with the company that you feel will treat you with due respect on an
ongoing basis, regardless of length of contract term (this is only one
factor after all....)
RHC
R.H.Campbell said:I assume what you mean is you have DSL service over a conventional land line
(as opposed to "dry DSL"). And the answer is "it depends". Most alarm panel
makes do require a special DSL filter on the line in order to communicate
properly along with the DSL "hash". A good one is made by Excelsius (sp?).
There are a few panel makes that most often absolutely need a filter (DSC
for one) and a few that don't need one (Paradox almost never). You'll know
when the panel is tested to the station; it won't get through, so will
require the filter immediately. I have found in a couple of instances where
with the aging of the components of the board (I'm assuming here), the panel
will suddenly need the filter to work properly. So if in doubt, install it
!! (note, the conventional DSL filters given you for the phone will NOT work
for the alarm panel....)
The plus side to installing a DSL filter even when you strictly don't need
it for alarm transmission purposes, is that it allows the actual DSL signal
through even when the alarm panel has seized the phone line (and cut off the
telephones). So if you're doing a multi megabyte download at exactly the
time of the early morning when the panel decides to call the station to
check in with its test signal, with a filter, your download is not
interupted. Without a filter, your download is toast !!
Jim said:I put on a DSL filter and it worked everytime.
Conclusion. If it's got DSL on the line ...... put a filter on it,
regardless if it gets through when you try it.
Sent out a special notice on bright yellow paper with the next billing
to notify everyone about the problem and that they had to notify me to
send them or install a filter.
What's the dig about Brinks - not using UL rated equipment?
Mike
Jim said:I put on a DSL filter and it worked everytime.
Conclusion. If it's got DSL on the line ...... put a filter on it,
regardless if it gets through when you try it.
Sent out a special notice on bright yellow paper with the next billing
to notify everyone about the problem and that they had to notify me to
send them or install a filter.
Again what you have posted is not totally factual.
If you deal directly with ADT Corporate that still does not guarantee
ADT Corporate is installing it. Some corporate installs are done by
outside contractors, and even authorized dealers.
The branch office in Elmsford, NY uses outside contractors for many of
their installs.
Quite a bit of the service is performed by authorized dealers as well.
Brinks uses U.L. equipment.
I called the ADT 800 # if I buy an ADT system who will install it?
Will theyy contract with an "authorizeed dealer" to install it?
MIke
OK then why did you say this?
