New House Alarm - Am I locked out?

[Jim]

They have taken what is not lawfully theirs
and altered it so that the only way its rightful
owner (you) can use it is by paying them.
In other words, they're thieves.

Disgusting!

Would that be anything like you lying to end users who come here about
you being in the installation trade? By leading people to believe
that you have up to date knowledge about the products they you hawk
here?

Oh .... how disgusting!

 

[Crash Gordon]

True...but for under a hundred bucks Robert can sell you a new board, you
can program it yourself and you're done. Probably be cheaper than a service
call too.



| On May 1, 1:58 am, Frank Olson <Use-the-email-
| [email protected]> wrote:
| > alarman wrote:
| > > Some people tend to conveniently forget their obligations when they
move.
| > > That might be why you're locked out. Why not call the alarm co and
just ask
| > > why they locked the board?
| > > js
| >
| > That solution is way to simple. It boggles the mind...
|
| Yes, and it was also one of the first things I did. This company
| always locks out the alarms when their monitoring contracts are
| terminated. As I've mentioned in at least a few posts, the company
| itself says neither I nor the previous owner has any further
| obligation towards them as the system was purchased outright.
|

 

[Robert L Bass]

True...but for under a hundred bucks Robert

can sell you a new board, you can program
it yourself and you're done. Probably be
cheaper than a service call too.

Correct. In this case, considering the way he
has been abused by the alarm company, I'd
do it for my cost. No one should have to
accept that kind of treatment from any company,
especially not one that is entrusted with his
security.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Picklesheimer]

Correct. In this case, considering the way he
has been abused by the alarm company, I'd
do it for my cost. No one should have to
accept that kind of treatment from any company,
especially not one that is entrusted with his
security.

wrong, he's not trusting this company with his security. if he was there
would be no problem. he is trusting himself with his security and wants
them to do it for him without signing their contract. they won't do that.
that'd be like buying parts from you and not authorizing your credit card
payment page. you wouldn't do it either without that "contract" , would
you?

 

[[email protected]]

wrong, he's not trusting this company with his security. if he was there
would be no problem. he is trusting himself with his security and wants
them to do it for him without signing their contract. they won't do that.
that'd be like buying parts from you and not authorizing your credit card
payment page. you wouldn't do it either without that "contract" , would
you?

Wait, so you're equating them shutting off equipment that was paid for
and owned in full to Robert not wanting to give away free equipment?
The system was paid for and fully functional... then they shut it
down. I, the new owner, have no commitment to them beyond the fact
that I now own the equipment they installed and then subsequently
disabled. My offer of paying them to come out and correct the issue
was a gesture of good faith, nothing more. Since I own the equipment
and the system should have never been disabled in the first place, I
offered to pay the tech to come out and permanently resolve the
situation, which they refused. This was the part where they claimed
it is only illegal to lock you out of the system if the smoke
detectors are hooked into it. The fact is I shouldn't have to pay
them to come out because they shouldn't have disabled it in the first
place. I do not want them responsible for my security, given the poor
state of their customer service. I think I can do better on my own
with the help of the kindly people of this group, and there must
certainly be a better monitoring company I can go with when I choose
to do so.

 

[Tommy]

[email protected] wrote in

Wait, so you're equating them shutting off equipment that was paid for
and owned in full to Robert not wanting to give away free equipment?
The system was paid for and fully functional... then they shut it
down. I, the new owner, have no commitment to them beyond the fact
that I now own the equipment they installed and then subsequently
disabled. My offer of paying them to come out and correct the issue
was a gesture of good faith, nothing more. Since I own the equipment
and the system should have never been disabled in the first place, I
offered to pay the tech to come out and permanently resolve the
situation, which they refused. This was the part where they claimed
it is only illegal to lock you out of the system if the smoke
detectors are hooked into it. The fact is I shouldn't have to pay
them to come out because they shouldn't have disabled it in the first
place. I do not want them responsible for my security, given the poor
state of their customer service. I think I can do better on my own
with the help of the kindly people of this group, and there must
certainly be a better monitoring company I can go with when I choose
to do so.

I agree with your views on most all counts, HOWEVER, i have to ask. Is
it worth the fight? A service call from a local provider and a new
control board is going to be easier on your nerves and possibly your
wallet. Call someone local. if you are going to have it monitored they
may swap the board for free.

"You know who" has already shown their heavy handed tactics to get you to
sign a contract. Do you really think a service call from them would be
any different?

Take this experience as a lesson on who not to deal with, and be sure to
pass the info to all who will listen. They are in the marketing business,
not the security business.

 

[Picklesheimer]

Wait, so you're equating them shutting off equipment that was paid for
and owned in full to Robert not wanting to give away free equipment?
The system was paid for and fully functional... then they shut it
down.

obviously they don't sell parts. they sell a SERVICE. either you take the
service or you don't. Just because you happened to find an old obandonded
system of theirs doesn't mean you get a gold star or rights to their
SERVICE. if you want parts go to Bass.

 

[Carl Carlson]

obviously they don't sell parts. they sell a SERVICE. either you
take the service or you don't. Just because you happened to find an
old obandonded system of theirs doesn't mean you get a gold star or
rights to their SERVICE. if you want parts go to Bass.

Uh, where did you read that the system belonged to the alarmco? I thought
the OP stated that he bought the house, and that the previous homeowner had
PURCHASED the equipment. Did I miss something?

js

 

[Picklesheimer]

Uh, where did you read that the system belonged to the alarmco? I thought
the OP stated that he bought the house, and that the previous homeowner
had PURCHASED the equipment. Did I miss something?

readthecontract

 

[Carl Carlson]

readthecontract

Where was that posted? I just read the thread.
js

 

[Picklesheimer]

no the service belongs to the company. and besides you call that a system.
comeon thats closer to junk than it is to a system.

no he purchased the SERVICE. the junk left over is minor part of the
SERVICE that may or may not be used if the OP wanted the SERVICE.

Where was that posted? I just read the thread.

it's not in yours?
I thought it was in all contracts. the part that holds the proprietal
informationremains the property of the COMPANY

 

[Carl Carlson]

no the service belongs to the company. and besides you call that a
system. comeon thats closer to junk than it is to a system.


no he purchased the SERVICE. the junk left over is minor part of the
SERVICE that may or may not be used if the OP wanted the SERVICE.



it's not in yours?
I thought it was in all contracts. the part that holds the proprietal
informationremains the property of the COMPANY

And they have the right to take that proprietary information out upon
termination of the contract. Locking the panel so that no one else can use
it is a completely separate issue.
js

 

[Carl Carlson]

Most contracts say the dialer belongs to the alarmco.. Which means the
board. Maybe that is what Pickle-Shiner was referring to.

If you believe that I need you to interpret the meaning of a boorish post
here, you are seriously misguided.

To Pickle-Shiner- get another name, your's is gross.

Says Fat Tony.

js

 

[Picklesheimer]

And they have the right to take that proprietary information out upon
termination of the contract. Locking the panel so that no one else can use
it is a completely separate issue.

in a perfect world. Is that what it's like in sunny California? But in
this world they own that part and they may do with it as they like. Was
I really boorish?

 

[Robert L Bass]

wrong, he's not trusting this company
with his security...

Of course not. They've already shown
themselves to be a bunch of thieves.
No one in his right mind would sign with
them knowing what he knows. He should
almost be thankful. If they weren't so
miserable he might have been hoodwinked
into signing a multi-year contract with
them. This way he'll spend a few dollars
replacing the board and be rid of them.

if he was there would be no problem...

For them, perhaps. He, on the other
hand, would be stuck with a crooked
alarm company.

he is trusting himself with his security...

That's a lot better than signing up with
Den of Thieves Alarms, Inc.

and wants them to do it for him without
signing their contract...

Only because they stole his access to his
property. They should (if they were
ethical) right the wrong they did. Of
course they're not ethical so there's no
way they will do the right thing now.

they won't do that. that'd be like buying
parts from you and not authorizing your
credit card payment page...

No, that's be like buying parts from
someone else and then discovering the
seller had locked them so you can't use
them without paying him for what is
yours.

you wouldn't do it either without that

I wouldn't lock him or anyone else out
of a panel they owned. That was a
criminal act.

"contract" , would you?

If he wants it monitored he can contact
www.911alarm.com. They're nice
people who won't try to rip him off like
the alarm company did.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Robert L Bass]

I think I can do better on my own

with the help of the kindly people
of this group...

I doubt my competitors here will call
me kindly but I'll gladly provide
replacement hardware at cost if you
want it.

and there must certainly be a better
monitoring company I can go with
when I choose to do so.

www.911alarm.com is a good place
to start. They charge a reasonable fee,
don't lock people out and from what
some of my clients have said, appear
to be a decent, honest company.

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Carl Carlson]

in a perfect world. Is that what it's like in sunny California? But
in this world they own that part and they may do with it as they
like. Was I really boorish?

Was?
js

 

[Picklesheimer]

Was?
js

so the truth and facts are boorish?

 

[Robert L Bass]

I agree with your views on most all counts,

HOWEVER, i have to ask. Is it worth the
fight? A service call from a local provider
and a new control board is going to be
easier on your nerves and possibly your
wallet. Call someone local. if you are
going to have it monitored they may swap
the board for free...

This is a valid point. If another local firm is
willing to provide a replacement board and
agrees NOT to lock it out at all, the gentleman
should consider having them monitor the
system for him. If they'll swap the panel for
free in return for a contract, that will sweeten
the pot. I used to do that on smaller systems
if the existing panel was locked or if it wasn't
a good board.

Alternatively, he can swap the board himself
for a few dollars and contract with 911Alarm.com
or NextAlarm.com for monitoring service. Both
charge less than half what most local firms do
and way less than what many nationals charge.

The advantage to having a local firm do the
job is he doesn't have to do anything but sign
a multi-year (usually) contract and write the
check each month. The advantage to DIY
is he'll save more than 50% of the cost
and he'll be empowered to take care of his
own security so he's never again in this
position.

Either way he wins and this rotten alarm
company loses. I also agree with you that
he should tell anyone who will listen what
they have done to him. That's "marketing"
at its finest

He could also consider writing a letter to the
local newspaper's consumer advocate
columnist. Wouldn't it be nice if they did a
story on this dirty alarm company?

--

Regards,
Robert L Bass

=============================>
Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
=============================>

 

[Carl Carlson]

so the truth and facts are boorish?

What facts have you presented? You still have not read the thread, or have
chosen to ignore it in favor of your own version of reality.

The tone of your posts are what is boorish. Perhaps you need a dictionary.
js