I tried telemarketing one time when desperate for income of some kind,
and it was awful. What happens is you get old, lonely people, who are
so grateful to hear the sound of a human voice that they'd be more
than happy to listen to your pitch all day long. You have to cut them
off, because they're not buyers, and you're wasting time.
Between contracts a couple of times it helped me hold on to my
savings. It wasn't the good/bad customers that pissed me off. I've
had hour long chats with some great people and still got top sales,
but we were calling on existing customers of Verizon, SBC, Columbia
House, etc.
It broke my heart every time.
I had a couple like that. One lonely one got no monthly fee LD
'cause I convinced her that for $1 of her measley income, she could
talk to he only friend in the world for 10 minutes. Another needed
help, so I ran off my mental list of charities and gov't orgs that
could help. Get 'em off the phone and shake it off.
When I went in on the day I quit, I explained to the boss that I wasn't
cut out for it, and wanted to weasel out of giving notice. He was very
understanding, of course. "If it's not your cup of tea..." He took me
to the receptionist to "check out" and arrange for my last check, and
she said, "You came all the way down here to quit?" I said, "What was
I supposed to do, call?" She said, "Most of them just stop showing up."
It's not a great job.
When I started, I had to slap down one supervisor - let him know he
couldn't treat me like sh*t. He finally got fired for sexual
harrasment - he just couldn't stay away from the girls and there was
plenty of eye candy from the University there.
We'd order food, read, whatever. I got respect out of the
supervisors, but they liked to act like gods which is a joke because
IMO, a phone room superviser is a loser. Then some prick got
promoted to supervisor. They told him to stop f*cking that female
phoner - he didn't - they fired him after they lost the SBC DSL
program he ran.
Before that happened, they made us stop eating and reading, so I was
in a pretty foul mood when the prick told me to incorrectly
dosposition calls because the customer didn't like the stats. He
wanted me to sched more callbacks. I checked my stats and those of a
girl I know. She can keep a prospect on the phone until she gets the
info out. She was amazing at that. She had 14% turn downs. I had 7%,
so I was doing better. I knew that I got my info out and when I let
a call go, there was no question that that lead wasn't gonna budge.
I was monitored plenty of times and they loved me.
So I wrote a scathing tutorial on statistics and all, and he had me
fired. It's just as well because I'd soon have beat his ass and been
in deeper sh*t. Best to leave a volatile situation if you can.
I saw some of that crowd at the club a month or so ago. The
supervisors have *all* been fired as well as the center manager.
Go figure.
The prick had acted like he didn't see me at a restaurant before
that night because he's a pussy, but he offered the olive branch at
the club. I let him live. Someone else will get him. TFB.