J
John Larkin
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I wasn't referring to the nitty-gritty of it, of which your clients
would certainly not be aware unless they asked for your design
documentation, I was referring to getting the widgets to do what
they're supposed to do within your contractual cost constraints.
For example, let's say that for $1M a hit you could guarantee that
one tenth of the ten million dollar fighters on which your equipment
was mounted wouldn't be shot down because of failures in your stuff,
but for $2M a hit you could guarantee ten times better than that.
You present your figures to your customer and let _them_ make the
choice.
We sometimes do present a customer with a cost/performance tradeoff,
although once a gadget becomes a catalog item there's not much wiggle
room. We have never, so far, offered a customer a price:reliability
tradeoff. The image we'd like to convey is that we make things as
reliable as we can.
In some cases, it's like never telling your mother that you have a
term paper due; if you did, she'd nag you about it. Similarly, if we
have an MTBF tradeoff of some sort, it's probably better to not let
the customer get involved.
John