I returned a set-top box last week.
I bought the STB in July 2011.
I had the invoice, original box, original manuals, the original component
cables, and all the original stickers still on the STB (I am a very neat
person
When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.
I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well
I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak from
Dan Murphy's.
There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon
Hope that helps.