DSE returns policy

[Krypsis]

I offer a CONCRETE guarantee on all parts and labour here. We show it
works and is fixed, once you leave the concrete out the front it's at my
discretion what warranty we will cover as the power supply up here is
crap and causes 90% of the faults I see in hardware, viruses cover 90%
of software faults.

I offer a 12/12 warranty here. 12 seconds or 12 metres, whichever comes
first.

 

[el Presidenti]

I returned a set-top box last week.

I bought the STB in July 2011.

I had the invoice, original box, original manuals, the original component
cables, and all the original stickers still on the STB (I am a very neat
person

When I returned it, the Techxpert asked me why I was returning it, and I
told her all the problems I had with it - the wireless didn't work, the
ethernet didn't work, the USB didn't work, I was unable to flash the
firware and it started switching off by itself.

I asked for my money back but she refused and offered me a store-credit
which made me bitch and bitch until she pointed out that I could use the
store credit at Dan Murphy's as well

I used $39.98 of the credit for an el cheapo STB (which needs to swapped
again due to a volume prob) and $79.98 for 2x500ml of 100 proof arak from
Dan Murphy's.

There is still $0.04 left on the store credit which will probably expire
after 12 mths if I don't use it but I am sure I'll be passing by Dan
Murphy's again real soon

Hope that helps.

Dan's the Man!

 

[Rod Speed]

What is the idea behind having the two brands?

Basically they bought both.

They also bought Dick Smith and Officeworks too.

What are the two different market segments they are aiming at?

BWS has rather smaller operations and if they had decided to kill
one of the brands, that might well lose some of the customers.

No risk of that keeping both brands.

 

[Clocky]

What is the current returns policy at Dick Smith?

They used to have 30 day no questions asked returns.

14 day actually.

But that is no longer the case.

 

[Clocky]

"Reni"



** It was never 30 days and they always asked questions.

Not when I worked there a few years ago. It was 14 days and the only
question asked if there was something wrong with it so it could be processed
through the repair channels.

That's all changed now though.

 

[Clocky]

"Reni"


** Dunno how far back in time you wanna go - but here is an extract
from the 2005/6 DSE catalogue:

----------------------------------------

Change of Mind return Policy:

Goods will be exchanged or refunded if you Change your Mind within 14
days from the date of purchase on the condition that:

1. You provide proof of purchase; and

2. The item is in unmarked original condition and packaging, with all
supplied components.

Change of Mind refunds and exchanges:

1. Do not apply to video games, computer software, pre-recorded
music and movies ....

----------------------------------------------

The above applied to normal goods and also kits of parts, providing no
attempt to assemble the latter had been made.

Some kits had a " Sorry Dick, it Does Not Work " coupon inside that
allowed you to return what you had built, with a fixed fee, for
debuging and repair.
Kits that had been put together with glue or plumber's flux instead
of cored solder were excluded.

DSE eventually included a quantity of suitable solder and
instructions on how to solder with each kit - a massive break
through that only took them 15 years or so to think of.

A kit I bought 20 years ago had soldering instructions and solder, but
advanced kits didn't because it was assumed (and recommended) that
experienced assemblers put them together.

All the ones you assembled would have included solder and instructions.

 

[Clocky]

Basically they bought both.

They also bought Dick Smith and Officeworks too.


BWS has rather smaller operations and if they had decided to kill
one of the brands, that might well lose some of the customers.

No risk of that keeping both brands.

Creates a sort of artificial competition where Woolies wins no matter where
people end up buying their grog.

 

[Polly the Parrott]

They also bought Dick Smith and Officeworks too.

Duck Smith owned by Woolworths

Officeworks owned by Coles.

 

[Phil Allison]

"Clocky = Cunthead"

A kit I bought 20 years ago had soldering instructions and solder, but
advanced kits didn't because it was assumed (and recommended) that
experienced assemblers put them together.

** Total, utter bullshit.

FOAD you stinking scumbag.

 

[Phil Allison]

"Clocky = Total Cunthead "

14 day actually.

But that is no longer the case.

** Got any fucking idea why ???

It was all over the media - you stupid, bullshitting ****.

 

[F Murtz]

Duck Smith owned by Woolworths

Officeworks owned by Coles.In turn owned by Westfarmers.

 

[Clocky]

"Clocky = Cunthead"




** Total, utter bullshit.

Shows how much you don't know jack shit about anything.

Don't you have some toasters to repair or something?

 

[Clocky]

"Clocky = Total Cunthead "



** Got any fucking idea why ???

It was all over the media - you stupid, bullshitting ****.

Go **** yourself, nutjob.

 

[Phil Allison]

"Clocky = Cunthead"

** Total, utter bullshit artist.

FOAD

 

[Phil Allison]

"Clocky = Total Cunthead "


** Total utter bullshit artist.

FOAD.

 

[Clocky]

"Clocky = Cunthead"

** Total, utter bullshit artist.

FOAD

Karma is going to get you, again.