I'm looking to buy a new fridge, and just wondering if anyone has any
informed opinions, good/bad service experiences etc.
The brands I'm primarily considering are Westinghouse (best economy
and good functionality) & Fisher and Paykel (my better half says they
look better!).
May also consider Whirlpool and LG.
Also, are extra warranties worth it?. The Westinghouse have 5 years on
the compressor as standard.
Any input appreciated.
Thanks
Dave
Hello Dave,
My mum had what appeared to be rotten luck with a
Westinghouse/Email fridge.
This was a two door type, with freezer compartment at the
bottom. The rear of the cabinet was flat meaning no pipework.
Ice started appearing inside the normal fridge compartment
due to a leaking refrigerant tube.
The service guy from Email came out, charged $55 and said
"We don"t fix this type of fridge because there is no access to
the pipes/tubes. Too big a job to rip the back panel off and
replace it. Cheaper to buy a new fridge"
" Why did you not tell us by phone, the model is written on
the job sheet?" There was no sensible answer.
The guy wanted his service fee so we gave it to him, to get
rid of the useless turkey.
My mum lives in Adelaide so I searched around and
found a second hand furniture/second hand appliance
shop that also did repairs on fridges. I took the fridge
to this shop and met the repair man. He was an eccentric
but a good fellow. This man liked to start work at 4 am
and knock off before mid day. He quoted $130 to do the
repair. He cut about one square foot out of the rear panel
and dug the insulation away from the leaking pipe. Silver
soldered a new section of pipe in place of the fractured
piece. Topped up the refrigerant and ran the fridge for
a few days with his test gear, measuring pressures and
temperatures. That to me was excellent service.
If I was out looking to buy a fridge I would go and see
this gentleman and ask him what he thought was a
good fridge repair wise, performance wise and the
availability of parts. Even the plastic bits and bobs
that break off, like plastic butter compartment lids,
and other plastic items inside. For my mum's particular
Westinghouse fridge even these items were hard to
get. She bought the thing believing it was an
Australian made product and it wasn't.
Beware flat back fridges and Email service.
Regards,
John Crighton
Sydney