I've never been overly impressed with Intersil as a company. There is
certainly no reason for rude support.
I've been getting great support from their FAE. The bad news is that
it's been needed and there isn't much to back it up. There is a 70%
chance that we're going to dump their four-phase boost regulator.
I've worked places where getting a $5 PO through channels was a major
PITA so I would ask for samples of nearly everything on the board. When
I asked Intersil for a sample of a 4000 series CMOS part they responded
that they don't sample those parts, they are well understood. I guess
the effort on their part to sample the device was more than the effort
on my part to get a PO though channels. So I didn't use the part. No
big loss on either side.
We've been getting more samples for our prototypes than my last job
used in most production runs. Intersil isn't an exception; 100 of the
above regulator chipsets and a few hundred LDOs. We have no problems
ordering parts but often they're only available in full reels. It's
easier to just ask for samples. I don't do it for passives (though
our purchasing group will) because I try to make sure they're all on
reels. Passives in cut tape is a PITA and beggars can't be choosers.
On the other hand, some sales folks understand the value of getting a
part in the door at companies. Some companies make parts available in
the schematic capture data base which can make things easier for
engineers. This leads to those parts being designed in more often. So
getting a part into a prototype can lead to sales even if that project
doesn't use it in the end.
I've never used a schematic symbol the manufacturer has provided.
They're ugly (though ours are worse, now). OTOH, I can't figure out
why companies like XFMRS doesn't have 3D models for their parts,
particularly ones like Ethernet connectors.