Hello anyone.
I am a HVAC technician who has an alarm system setup by a former employee who designed a anti/theft system using a dsc1616 board. We have several pressure switches daisy chained thru the dsc1616. We’ve used this system for years as several locations. Well the guy that installed them and designed them normally took care of any service related issues with the alarm panel. I keep getting emails from the customer at different locations this message:At 19:47 on 02/18/2020 transmitter ID “ “ reported an abnormal test. This signal indicates a state on your panel that requires maintenance. Following the instructions he left with our company doesn’t seem to be resolving the issue. We have no codes in the history and every time we hook up the pk5500 it shows no troubles. Any help would be appreciated
I am a HVAC technician who has an alarm system setup by a former employee who designed a anti/theft system using a dsc1616 board. We have several pressure switches daisy chained thru the dsc1616. We’ve used this system for years as several locations. Well the guy that installed them and designed them normally took care of any service related issues with the alarm panel. I keep getting emails from the customer at different locations this message:At 19:47 on 02/18/2020 transmitter ID “ “ reported an abnormal test. This signal indicates a state on your panel that requires maintenance. Following the instructions he left with our company doesn’t seem to be resolving the issue. We have no codes in the history and every time we hook up the pk5500 it shows no troubles. Any help would be appreciated