Use caution with UPS

[Shanda]

Hi all,
A few weeks ago I picked up a Tek 465. When I recieved
it the wonderfull people in BROWN (UPS) had dropped it on it's less
then 300 mile journey to me. The CRT was broken as well as the outer
frame of the front and back pannel had corners broken out of them. I
filed a claim with them, now they refuse to provide me with any
information on it. They will only provide info to the party whom I got
it from. Is this !#^*/?& stupid or what!!!!
So the moral of the story is,,,, if you must ship UPS,,, pack it
good because if they break it your screwed.

In search of a new shipper,

Shanda

 

[Harvey White]

Hi all,
A few weeks ago I picked up a Tek 465. When I recieved
it the wonderfull people in BROWN (UPS) had dropped it on it's less
then 300 mile journey to me. The CRT was broken as well as the outer
frame of the front and back pannel had corners broken out of them. I
filed a claim with them, now they refuse to provide me with any
information on it. They will only provide info to the party whom I got
it from. Is this !#^*/?& stupid or what!!!!

Yes, stupid. However, it's their policy. The person shipping (and if
you go through a store offering shipping, it's them, not you) is the
one to whom the damages are reported, and the claims made. You never
got it, in a sense, so it's still his.....

Hope that it was insured, because I have no idea how much it would
cost to fix.

Harvey

So the moral of the story is,,,, if you must ship UPS,,, pack it
good because if they break it your screwed.

Agreed... very much.

Gotten very good results from fedx... more expensive, but very good
results.

 

[Robert Baer]

Yes, stupid. However, it's their policy. The person shipping (and if
you go through a store offering shipping, it's them, not you) is the
one to whom the damages are reported, and the claims made. You never
got it, in a sense, so it's still his.....

Hope that it was insured, because I have no idea how much it would
cost to fix.

Harvey


Agreed... very much.

Gotten very good results from fedx... more expensive, but very good
results.

Basic insurance is $100 ("default" mode)...

 

[Grant Erwin]

I am *done* with UPS. They suck nowadays. I use FedEx or USPS. - GWE

 

[Fred Abse]

I am not trying to defend UPS, but I believe it is the shipper (the
person who paid the fee) who must make the claim for damage or a lost
shipment against any shipping company.

The contract is between the carrier and the shipper.

Standard throughout the industry, throughout the world.