UPDATE: "Problem with Canon Pixma ip4000 printer"

[[email protected]]

I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

Shnaggletooth

 

[Tony]

I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

Shnaggletooth

What a difference good customer service makes. And you have given that message
to all that read this newsgroup. First rate. Anybody got any good service
stories from other manufacturers?
Tony

 

[measekite]

I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to

MEASEKITE AND

this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

AND CANON INK

 

[Paul Heslop]

I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

Shnaggletooth

Great news!

 

[[email protected]]

Yes, I have to admit -- it was your suggestion to give Canon tech
support a call. Thanks.

Shnaggletooth

 

[measekite]

Yes, I have to admit -- it was your suggestion to give Canon tech
support a call. Thanks.

Shnaggletooth

WELL, I AM GLAD TO HEAR SOMEBODY IS TAKING MY ADVICE. IT JUST MUST KILL
A FEW OF THE KNOW IT ALL POSTERS IN THIS NG.

 

[[email protected]]

What a difference good customer service makes. And you have given that
message to all that read this newsgroup. First rate.

Maybe some manufactors lurk this group
Anyway another way arround is to call support first with a fake request. Just
to test if they are for real. And then do the sales.
(Funny thing, sales almost always is the most rapid to respond to
communication

 

[Burt]

Maybe some manufactors lurk this group
Anyway another way arround is to call support first with a fake request.
Just
to test if they are for real. And then do the sales.
(Funny thing, sales almost always is the most rapid to respond to
communication

You've discovered my favorite "trick" - if the customer service or tech
support number is continuously busy, call the sales number. That one always
picks up quickly. Ask them to connect you with customer service. Most of
the time it has worked for me.

 

[zakezuke]

Measekite said: Snipped per request

Not at all, most people who are able have you killfiled. However this
know it all thinks it's just fine. You must have lots of experence
with technical support to be aware they tend to extend their warranty,
where as I only spoke to them twice. I gladly bow to your experence in
this matter. Out of 450 messages/month one was helpful, you do get a
gold star.

 

[Frank]

Not at all, most people who are able have you killfiled. However this
know it all thinks it's just fine. You must have lots of experence
with technical support to be aware they tend to extend their warranty,
where as I only spoke to them twice. I gladly bow to your experence in
this matter. Out of 450 messages/month one was helpful, you do get a
gold star.

Oh please...don't make me laugh! Even a blind squirrel occasionally
finds an acorn.
Frank

 

[zakezuke]

I received a brand-new (refurbished? not sure) ip4000 Pixma tonight

from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products

Cool beans... though technicaly we never ruled out your enviroment or
user as the cause of the issue. Well user is not likely unless you
were printing on cats or some such, more likely is power surge...
something that is always suspect. Given your oddball issue it would be
wise to check your surge protector.. if it blinks it means it's not
working and should be replaced. Many are not spendy, which is good as
they are ment to be kamikaze devices.

Not saying it was the root cause, but it is a good printer, and worth a
few bucks to keep it protected in the unlikely event your MOV failed.

 

[[email protected]]

You've discovered my favorite "trick" - if the customer service or tech

support number is continuously busy, call the sales number. That one always
picks up quickly. Ask them to connect you with customer service. Most of
the time it has worked for me.

Better the other way around, bad service -> no business

 

[[email protected]]

Cool beans... though technicaly we never ruled out your enviroment or
user as the cause of the issue. Well user is not likely unless you
were printing on cats or some such, more likely is power surge...
something that is always suspect. Given your oddball issue it would be
wise to check your surge protector.. if it blinks it means it's not
working and should be replaced. Many are not spendy, which is good as
they are ment to be kamikaze devices.

Not saying it was the root cause, but it is a good printer, and worth a
few bucks to keep it protected in the unlikely event your MOV failed.

I'm kind of wondering about the cause myself. In the year I've had the
ip4000, I probably printed a total of 70 pages, mostly just b/w text,
and haven't used it in about three or four months. It's hooked up to an
Electricord six-prong surge protector, which it shares with my
computer, my computer speaker system (rarely turned on), a digital
alarm clock and...er, a large, old, and energy-sucking air conditioner.


If a power surge is the culprit, then that air conditioner might be the
problem; sometimes the lights in my apartment dim momentarily when the
A/C periodically adjusts itself. (Though, the power to my printer was
never turned on when I wasn't using it, so maybe it wasn't a power
surge thing, after all.)

Shnaggletooth

 

[Bob Headrick]

It's hooked up to an Electricord six-prong surge
protector, which it shares with my computer, my
computer speaker system (rarely turned on), a digital
alarm clock and...er, a large, old, and
energy-sucking air conditioner.

I really *would not* plug an air conditioner into a surge protector, for
several reasons. The air conditioner may exceed the power rating of the
surge protector. The motor may generate various startup and shutdown
spikes of just the kind you are trying to protect your computer
equipment from. Lastly, an air conditioner is unlikely to gain any
benefit from a surge protector. Your printer and computer equipment
would likely be much happier on a separate circuit.

Regards,
Bob Headrick

 

[zakezuke]

I really *would not* plug an air conditioner into a surge protector, for
several reasons. The air conditioner may exceed the power rating of the
surge protector. The motor may generate various startup and shutdown
spikes of just the kind you are trying to protect your computer
equipment from. Lastly, an air conditioner is unlikely to gain any
benefit from a surge protector. Your printer and computer equipment
would likely be much happier on a separate circuit.

Agreed... I have had issues with a kirby vacuum on the same circuit, I
can only imagine an air conditioner, don't own one. Even if it means
investing in an extendtion cord, it would be wise to get these guys off
the same circuit. Be sure it's grounded and is rated for at least the
mount of watts your equipment is rated for. Be aware that some times
jokers liked to cross wire electrical outlets, and a simple tester
costing sub $5.00 can save you some heart ache.

Don't know if this is was your issue, but being paranoid will only cost
you about $12.00 in your average hardware store.

 

[Michael Kennedy]

Wow you have a Kirby vacume and no AC? Those vacumes cost a small fortune.
You must not live in Florida like me .. Living here without ac is very
hot during the summer.

- Mike

 

[zakezuke]

Wow you have a Kirby vacume and no AC? Those vacumes cost a small fortune.

You must not live in Florida like me .. Living here without ac is very
hot during the summer.

Those vacumes can be had used for much less... it's no big deal. But I
am in Washington. I don't know anyone with AC. There are only a few
days in the summer where it would be nice, but one could just install
an attic fan and be pretty much happy.

 

[David]

Those vacumes can be had used for much less... it's no big deal. But I
am in Washington. I don't know anyone with AC. There are only a few
days in the summer where it would be nice, but one could just install
an attic fan and be pretty much happy.

Sheesh, If responding, at least correct the spelling of vacuum. (The only
word in the English language with a double u in it.)

David

 

[Lionel]

I'm kind of wondering about the cause myself. In the year I've had the
ip4000, I probably printed a total of 70 pages, mostly just b/w text,
and haven't used it in about three or four months. It's hooked up to an
Electricord six-prong surge protector, which it shares with my
computer, my computer speaker system (rarely turned on), a digital
alarm clock and...er, a large, old, and energy-sucking air conditioner.

Unplug your air-con from the surge protector! It's exactly the sort of
machine that your surge guard is trying to protect your electronic
stuff from! The back-EMF from the compressor will wear out MOV surge
guards very quickly, & will then start inflicting damage on the
delicate equipment. Jeez, no wonder your printer failed!

In general; anything with a mains-powered motor or a thermostat should
be run from a totally different outlet from anything electronic - even
better, a separate loop (ie; an outlet on a different fuse), if one is
available.

PS: I'm glad to hear that you had a good outcome from your call to
Canon.

 

[Mapanari]

What a difference good customer service makes. And you have given that
message to all that read this newsgroup. First rate. Anybody got any
good service stories from other manufacturers?
Tony

Best prices on media: www.shop4tech.com
worst c. service: www.shop4tech.com

--
b{-_-}d

I'm listening!

---Mapanari---