Greetings..
First and foremost, where is the reference contact information in the
owner's manual? IF the owner's manual isn't available - why not? The one
thing to keep for >ANY< electronics (especially programmable) appliances
is the owner's manual! Ordinarily, if this isn't available (lost or
worse, thrown out), most folks will simply advise to discard the
appliance and start over, IF it becomes defective.
Unfortunately, like nearly everything else, Sylvania is NOT a U.S. based
company any more. Indeed, like nearly everything else these days, it's
now owned by the Japanese and/or Chinese. As such, unfortunately, they
would rather you just buy another one than put the time, effort and
expense into fixing what you've got. Likewise, it seems to be the
general consensus of those that *used* to service such electronics.
While a 'convenient' alternative, it sure doesn't do our land fills any
good...
That being said, the first thing I would do is to call the customer
support line and explain that it's failed JUST out of warranty. Perhaps
a PR attitude of you're willing to work with them IF they're willing to
take it easy on the consumer in this case might go a long way. A bit of
on line searching finds that "Funai Corporation" now owns Sylvania.
Interestingly enough, although on their corporate link, the Sylvania
link is dead, their corporate headquarters and customer support
telephone line is available.
Corporate Headquarters:
http://www.funai-corp.com/
The U.S. based Web site.
http://www.funai.us/company/
Funai Corporation Headquarters
100 North Street
Teterboro, NJ 07608
201-288-2063
Funai Corporation Service
19900 Van Ness Ave.
Torrance, CA 90501
310-787-3000
http://www.funai.us/support/contactsupport.aspx
Customer Support Representatives may also be reached by telephone at
800-242-7158.
Good luck..
Cheers,
G.
