Scott said:
I'm definitely learning something from all this!
When I went to look up the DVD unit on Panasonic's site it tells me I
can't order through the internet, I have to call to inquire about the part
in which I figure no problem. Then when I went to this site:
http://www.orderpartsnow.com/PANASONIC-PARTS-MSC-1.asp
it tells me "AUTHORIZATION REQUIRED*. So now I'm wondering if Panasonic
need authorization also.
BTW the order number is: LSXK0140
Anyways I will attempt to clean the laser this weekend and report back.
Thanks for all your help!
-ss
You could be running into a problem here, which bugs all 'normal' Panasonic
dealers. They have two flavours of dealer, normal, and DSN, which I think
stands for "Digital Service Network". In order to become a DSN dealer, you
have to be prepared to invest thousands in test equipment and so on, so this
pretty much precludes any of us small independants, ever being able to
achieve DSN status. The real bugbear to this is that Panasonic / Technics
service, won't even speak to you, let alone give you any pointers, and
ordering any spare parts is a complete no-no, as is getting any service
info. If you go onto their website, it recognises from your logon details,
that you are not a DSN dealer, so excludes you from access to related
material. It's all so silly really. A friend of mine is a regular Pan
dealer, and they are quite happy for him to sell their 'digital' products,
but will not allow him to service them, even under warranty. Instead, they
have to go to another dealer in a town 20 odd miles away, who is authorised
to do them. As you can imagine, this goes down with the owner of an
in-warranty item, like a lead balloon. The really, really silly bit about it
all, is that in general, Panasonic do not allow even the DSN dealers to
actually do much by way of repairing the units, instead, supplying
replacement boards and drives, which any of us could block diagnose and
replace. It gets even more ludicrous when you consider that their ordinary
DVD players and hifis have no such restriction, and a normal dealer is free
to order any part or service info that he wants, to allow him to effect a
repair down to component level !
Arfa