Getting things put right is extremely frustrating. The manufacturer
(Ultra) initially refused to do anything because they stated that
during the first 30 days the warranty was serviced by the vendor. The
vendor (Amazon) after telling me it was my fault I should have checked
for compatibility before ordering (!), that they were very sorry but
warranty fulfilment was up to the manufacturer.
Reversed supply rails are NOT part of ANY spec! That is 100%
manufacturer defect, and Amazon should remit! and REPLACE the supply and
anything it fried.
It's been well over 30 days and Ultra is simply not returning my phone
calls.
I'd contact the BBB (about Amazon) with a very diplomatically worded
letter of how they shirked their responsibility. Amazon IS a BBB member,
and they will bend to the proper, Politically correctly put pressure.
Although I can reach a tech dude by phone the dude calims he
can only send a new supply.
They want to get out cheap. Don't fall for it. This ain't damaged
shipping. I would fully document the supply before sending it back both
by video and by a tech that is willing to provide an affidavit of the
supplies non-conformant condition. If they blew gear, the supply AND the
gear should be replaced. Amazon isn't really responsible since it is a
true MFGR blunder, and a "catastrophic error" at that. Ultra is
culpable, just don't let them buy their way out with a mere supply
replacement, and don't back down. Reversed rails are 100% law suit
material, and they know it.
The supervisor just won't return the
calls and is never there.
Have an attorney send him an e-mail, and CC the BBB. It's a damned
shame that these guys make so damned much money, yet they can't fix what
is obviously one of their ****-ups.