You know where the problem lies???
When ADT hires tech and/or sales people, usually they will work there for
very long time and the fact that ADT is limitting its product range more and
more to their own DSC (appart from the Focus systems), these tech and sales
people looses connection (or never connect) with the outside world and don't
keep themselves aware of the products available out there because they are
too busy fixing up ADT's panels or unhappy customers because of their lack
of customer service, etc...
These people are disconnected and because of that, they have no experience
on other products so when they go to a premise that has an unknown brand of
panel, their best option is to take it out because no one at ADT will be
able to service it anyway, and then they internally bach about it
ADT tells them what they will work with, what they will sell and how there
going to sell it.
I know, I worked for ADT for 13 years as service tech and project leader, I
know what I am taking about. My eyes where open before I worked for them,
closed themselves while I was working there and re-opened when I left. (that
was the best day of my life actually)
I am not critisizing ADT's employees, they are doing their best and working
hard to make a living everyday but from where I am standing today, what I
recall of that period in my life is the exact same as if I had been brain
washed.
Its unfortunate to have closed eyes on the market today because you are
missing a groing world.
Nowhere
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