|
|
| Yes, *IF* a choice is given, there should be no argument.
Agreed... ...and I always new my stock and always gave them the choice...
| Yep, his profit is far more important than customer service.
Agreed... ...thats why I left The Derney Group (Harvey Norman and Domayne)
| Unfortunately many do, even when they are in the wrong.
Disagree... ...you must have had a bad run my friend... :-S
| Yep, but it is annoying when you have already gotten to the wrap it up
| stage.
As a salesman you know ur stock level and know what you have to offer - get
to the "wrap-up stage" (as you put it?) and you ask them if they want one -
if you have new stock you DONT sell the display, if the display is all thats
left, you already know this AND ALSO know if you can get them from another
store or supplier and you them then know while you are selling the item - so
that you dont waste their shopping time.
If they want one ordered - order it, if they want the display, then pack it
up, clean it up, check all the bits are there and make sure it is in "as
new" condition.
It all boils down to (and someone else posted it here in this thread too!)
that a GOOD salesman knows his stock and what he can and cant do and informs
the person as part of the sale...
| Sometimes it's more complicated than that.
If it is then ur rights have been abused and you have HUNDREDS of avenues to
follow - well ok, not hundreds but you are in the right, just as your camera
story showed and it WOULD have been a problem if you were served by me! ;-)
| So you should have to ask a salesperson to be honest, and I guess you'll
| believe them afterwards
It was a generic statement - tell a salesperson youre not into bullshit and
fancy extras, but that you just want the product and the fact and they will
probably like it more... ...most customers enter a store, stand in front
of a salesperson as if you ask "...NOW! Impress me Monkey Boy! Show me
your tricks!!!" and then make them bend over backwards and NEVER buy -
wasting time, wasting effort - tyre kickers!...
....ever looked around a store and couldnt find a salesman because you were
ready to buy or ask questions - 50% of the time thats because one of the
people described above, a tyre-kicker, was wasting a salespersons time!
| Not surprising then that customers are sick of know it all salespeople who
| really know nothing.
Trained as an Electronics Engineer, Computer Technician - worked for
repairers for most of the major printer, computer manufacturers, was IBM
cert. to repair IBM equipment and was well versed in my craft, and made sure
I was trained well in customer service and sales...
....oh, by the way - customer service and sales are two COMPLETELY different
things - despite what customers think!
| I guess consumers are better off now you've gone at least.
No they are not, when I left dick smith, domayne I had customers in my town
follow me to different stores so they could get my service!
Relax, I spose you need to insult someone you dont know to make your point -
shame...
-- Richard
PS -- I know run two business on my own and have a tidy customer base
which is a testiment to my customer service and sales ability! ;-)
