Digi-Key

[Fernando]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?
Tia

 

[Boris Mohar]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?
Tia

Judging by the coherency your post, it think that the problem is on your end.
I have been purchasing from Digikey for number of years without any problems.




Regards,

Boris Mohar

Got Knock? - see:
Viatrack Printed Circuit Designs (among other things) http://www.viatrack.ca

 

[Steve Kavanagh]

Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

I don't know where you are, but it sounds like you are having to deal
with US export control laws which, to most engineers, seem quite
restrictive. They (and their counterparts in other countries) tend to
get out of date, with the effect that they ban the export of
commonplace parts which were state-of-the-art strategic technology a
few years ago. This would explain the questions and possibly the
missing parts. Don't know about the wrong address though - that just
sounds sloppy.

Steve

 

[Mac]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?
Tia

Fernando,

I have not had any of these problems with digikey. Are you in a country
other than the US? Maybe you are dealing with a different part of the
company.

It certainly sounds as though part of the problem is related to export
control.

--Mac

 

[Leon Heller]

I would like to obtain information on the firm Digi-Key, because I have
been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it
will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request
lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?

I used Digi-Key recently from the UK and didn't have any problems.

Leon

 

[Oliver Hannaford-Day]

Im in the UK and have ordered from Digikey a number of times, never with any
problems at all.
Like one reply I would bet its your poor English which may be the problem.

 

[Jim Thompson]

Im in the UK and have ordered from Digikey a number of times, never with any
problems at all.
Like one reply I would bet its your poor English which may be the problem.

Probably that order for bomb fuses raised some eyebrows as well ;-)

...Jim Thompson

 

[Guy Macon]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty,

http://dkc1.digikey.com/us/mkt/CompanyInfo.html

 

[Luhan Monat]

Probably that order for bomb fuses raised some eyebrows as well ;-)

...Jim Thompson

Many, many, years ago, I had to buy some plumbing supplies. As it
turned out, these included a 1 foot section of 1-1/2 inch pipe and two
screw-on end caps.

Because I didnt have a basket, I just screwed the parts together as I
shopped. I layed the thing down on the check out counter and the
person there just scanned the three bar codes without a second look.

Just wouldn't recommend anyone doing that today.

 

[Frank Bemelman]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?
Tia

Digi-key are a bunch of bastards worse than the Spanish Enquisition.

Try Mouser. A lot more friendly.

 

[Tim Wescott]

Digi-key are a bunch of bastards worse than the Spanish Enquisition.

Try Mouser. A lot more friendly.

Oddly enough if you're in the States Digi-Key is slightly better than
Mouser -- mostly because Digi-Key has a superior website.

The US State Department makes the export control stuff sound pretty
scary. If you're going to ship internationally you have to get licences
which have to be signed by an export control officer on your end -- and
if there is any charge of negligence or misrepresentation it's the
export control officer who gets to go to jail.

So I don't blame folks for being a bit jittery about exporting stuff
from the US.

But look at it this way: This is our way of encouraging _your_
home-grown high-tech industry! Think of it as protectionism in reverse.

 

[Rene Tschaggelar]

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc. after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

Is there some thing happening with Digi-Key that justifies that total
disorder?

Just in case you ordered from the US into an non-US country :
The goverment requires them to ask these silly questions.
Everyone, including digikey, knows that you get the same
parts from non-US distributors without having to answer
these silly questions. And also the US goverment knows that
those intended to be caught will never answer truely that
they are followers of OBL and intend to blow something up.
IMO, it is just plain espionage to uncover business
relationships. But since my customers are known, I have no
hesitations to answer.

Rene

 

[dalai lamah]

Un bel giorno Fernando digitò:

I would like to obtain information on the firm Digi-Key, because I have been
suffering a lot with my requests of purchases. Digi-Key sends me many
e-mails (after I make the purchase request with all the information that
Digi-Key asks) with several request of information on what do, with it will
be used the components, etc.

It isn't digikey's fault, the questions are necessary either for US export
laws and (above all) for the destination country's import laws. Maybe you
have just given the wrong answers to those questions; usually giving
generic, harmless answers works good to me, they never called or e-mailed
me back for further questions. They don't give a rat's ass on what the
package actually contains (I don't think digikey is put on any terrorist
black list), they just need legal clearance. So give it to them, and live
happy.

after all this, that It upsets me plenty, it
orders my request for wrong address and with the half of the request lacking
components.

How do you know that the address was wrong? If you received the shipment,
the address should be rather good.

A suggestion (valid in general when you buy from USA): don't use accents,
dieresis or other "foreign" punctuation (è, ê, ü, ñ etc..) on the shipping
informations: they usually mess everything.

 

[RST Engineering \(jw\)]

I would never ever find a friend in the USA who will buy the parts for me,
send me the parts as a gift, and I repay the friend for the gift with
Paypal. No sir, not me. That would be illegal.

Jim

 

[R Adsett]

Digi-key are a bunch of bastards worse than the Spanish Enquisition.

Try Mouser. A lot more friendly.

I've had more problems with shipping from Mouser than Digikey. Not that
either have been much of an issue.

Robert

 

[Guy Macon]

Many, many, years ago, I had to buy some plumbing supplies. As it
turned out, these included a 1 foot section of 1-1/2 inch pipe and two
screw-on end caps.

Because I didnt have a basket, I just screwed the parts together as I
shopped. I layed the thing down on the check out counter and the
person there just scanned the three bar codes without a second look.

Just wouldn't recommend anyone doing that today.

They look at you funny if you buy a hundred apples and ten packs
of double-edge razor blades on October 31st too.

 

[Rich Grise]

They look at you funny if you buy a hundred apples and ten packs of
double-edge razor blades on October 31st too.

Just don't buy the razor blades at the same store where you buy the
apples.

Cheers!
Rich

 

[Rich Grise]

I would never ever find a friend in the USA who will buy the parts for me,
send me the parts as a gift, and I repay the friend for the gift with
Paypal. No sir, not me. That would be illegal.

I wish I'd known about this in 1971 when I bought a set of Noritake china
in Japan to ship to my folks.

Turned out the duty was almost as much as the price of the china. )-:<

Thanks,
Rich

 

[Jonathan Kirwan]

Just don't buy the razor blades at the same store where you buy the
apples.

A man of experience.

Jon

 

[Pooh Bear]

Probably that order for bomb fuses raised some eyebrows as well ;-)

Does anyone remember the fuss many years ago when a shipment of *capacitors*
bound for Iraq was intercepted - thereby 'proving' they were making an atom bomb
?

The OP appears to be posting from Brazil btw. I though you had free trade in the
Americas now ?

Graham