Maker Pro
Maker Pro

another newbie, what to do with this Brinks alarm system?

C

Crash Gordon

I make a fair profit on everything I do. They only reason I even did a
prewire is the builder is a personal friend otherwise I never sell just a
prewire.


| hope you got paid enuf for the prewire
|
| | > absolutely.
| > then he had the nerve to call and ask us how to hook up his audio
| > equipment
| > to our prewire....jerk.
| > i swear i'm gonna install a 900 number for people like that to call
into.
| >
| >
| > | > | | > | > heh..I don't disagree. I had a guy abt a year ago, pissing and
moaning
| > he
| > | > had ("HAD" mind you) to spend 70K on landscaping and has an absolute
| > hissy
| > | > freekin fit when I told him it would cost him 1500. to trim out the
| > alarm
| > | > we
| > | > had prewired for. He went with some mojo satlink skylink something
or
| > | > other
| > | > wireless (in spite of the fact we did a beautiful prewire) - makes
me
| > cry.
| > | > Except for the fact that his landscaping is butt **** UGLY. My
partner
| > and
| > | > I
| > | > laugh everytime we drive by his house.
| > |
| > | Sounds like he did you a favor.
| > | js
| > |
| > |
| >
| >
|
|
 
C

Crash Gordon

I just took one over last weekend, not ADT but another biggie. The
homeowner had a false alarm on one of his two motions, their CS could tell
him which one (go figure on a 5 zone system...why you couldn't tell which
pir it was...dunno). Anyway they suggested he have service go out and take a
look at it. That was October 2...no one ever called him so he called them
back a week later...after a few apologies they then recommend he CALL ME.
Huh? Ok, well I used to run service for them 10 years ago, under contract
with them but not anymore. So I went out and took it over, and he calls them
to make sure his cancellation went through and they wouldn't continue to
bill him. They acted surprised he was cancelling...this was Oct 22 when we
took it over...guess when he finally received a call from
"service"?...yep...the day after he canceled Oct 23....21 days late.

The client is thrilled with us and wants to expand his system from 3 doors
and 2 pirs...to all openings, more smokes and a couple of gbs...something he
didn't want to do with the other company because he didn't have much faith
in them.

Oh, yeah...the false alarm on the pir was that his wife left a burning
candle on the dining room table.

Clients like to talk to the "owner"...or at least a familiar voice when they
call. My clients are surprised that I remember them when they call...I say
how could I forget you?...you put food on my table!

I also prefer to do biz with small companies...try trading ADT for a house
paint job or a new transmission :)



| "J. @netscape.net>" <jsloud2001<removeme> wrote in message
| | > On Fri, 3 Nov 2006 20:41:35 -0800, "alarman" <[email protected]>
| > wrote:
| >
| >>
| >>Where do you get the stones? Your company has totally fucked up this
| >>industry, and it's perception by public and police. Now you have the
| >>chutzpah to say:
| >>
| >
| > It's not my company. I don't own it. The work that I do doesn't have
| > anything to do with the low down residential lick and stick 2 doors
| > and a motion illusion of security that's sold by ADT dealers and their
| > corporate high volume residential program. You're right about one
| > thing, they're in business to make money and nothing else. ANSC or
| > RMR as you call it, is king. Of course, long term profitability does
| > require some level of competence, and ADT has been making money for a
| > long time. Personally, I'm in business to make enough money to buy
| > the things I need to support my family and hopefully retire before I
| > hit 70. Hopefully ADT/ Tyco does well and my stock earns a decent
| > return.
| >
| > I know a lot of people in this industry working for a whole lot of
| > different companies. You can bash ADT all you want, but the vast
| > majority of local and regional companies do business just like ADT.
| > They use the same type of equipment. The monitoring procedures are
| > the same. The pricing is very similar. Contract language is the
| > same. The systems perform the same way. What make's you so
| > different?
|
| Well, I care about the quality of the systems I install. Those systems are
| reliable, and not prone to false alarm. I answer the telephone when people
| call for service, even after hours. I look for ways to keep my costs down
do
| that I do not have to raise my monitoring prices every year. I don't
promise
| people things only to take it away with the small print in a contract. I
| show up on time. I don't make people wait two weeks for service, and then
| send out some dope who doesn't know what he's doing.
| Shall I go on??
| js
|
|
 
R

RobertM

I think most people misunderstand the purpose of an alarm system. The sole
purpose is to give the homeowner enough warning so he can grab his shotgun
and send the mothers into the next county when they break in. To be legal I
must let them enter the house and be facing me and I must feel threatened.
That's a given because no thief breaks in to wish the homeowner a pleasant
evening. No fair shooting a thief in the back unless one is good at body
disposal and cleanup.

Bob
 
C

Crash Gordon

You want a paisley truck?


| Okay, I'll put in your alarm if you paint my truck.
|
| | >I just took one over last weekend, not ADT but another biggie. The
| > homeowner had a false alarm on one of his two motions, their CS could
tell
| > him which one (go figure on a 5 zone system...why you couldn't tell
which
| > pir it was...dunno). Anyway they suggested he have service go out and
take
| > a
| > look at it. That was October 2...no one ever called him so he called
them
| > back a week later...after a few apologies they then recommend he CALL
ME.
| > Huh? Ok, well I used to run service for them 10 years ago, under
contract
| > with them but not anymore. So I went out and took it over, and he calls
| > them
| > to make sure his cancellation went through and they wouldn't continue to
| > bill him. They acted surprised he was cancelling...this was Oct 22 when
we
| > took it over...guess when he finally received a call from
| > "service"?...yep...the day after he canceled Oct 23....21 days late.
| >
| > The client is thrilled with us and wants to expand his system from 3
doors
| > and 2 pirs...to all openings, more smokes and a couple of
gbs...something
| > he
| > didn't want to do with the other company because he didn't have much
faith
| > in them.
| >
| > Oh, yeah...the false alarm on the pir was that his wife left a burning
| > candle on the dining room table.
| >
| > Clients like to talk to the "owner"...or at least a familiar voice when
| > they
| > call. My clients are surprised that I remember them when they call...I
say
| > how could I forget you?...you put food on my table!
| >
| > I also prefer to do biz with small companies...try trading ADT for a
house
| > paint job or a new transmission :)
| >
| >
| >
| > | > | "J. @netscape.net>" <jsloud2001<removeme> wrote in message
| > | | > | > On Fri, 3 Nov 2006 20:41:35 -0800, "alarman" <[email protected]>
| > | > wrote:
| > | >
| > | >>
| > | >>Where do you get the stones? Your company has totally fucked up this
| > | >>industry, and it's perception by public and police. Now you have the
| > | >>chutzpah to say:
| > | >>
| > | >
| > | > It's not my company. I don't own it. The work that I do doesn't
have
| > | > anything to do with the low down residential lick and stick 2 doors
| > | > and a motion illusion of security that's sold by ADT dealers and
their
| > | > corporate high volume residential program. You're right about one
| > | > thing, they're in business to make money and nothing else. ANSC or
| > | > RMR as you call it, is king. Of course, long term profitability
does
| > | > require some level of competence, and ADT has been making money for
a
| > | > long time. Personally, I'm in business to make enough money to buy
| > | > the things I need to support my family and hopefully retire before I
| > | > hit 70. Hopefully ADT/ Tyco does well and my stock earns a decent
| > | > return.
| > | >
| > | > I know a lot of people in this industry working for a whole lot of
| > | > different companies. You can bash ADT all you want, but the vast
| > | > majority of local and regional companies do business just like ADT.
| > | > They use the same type of equipment. The monitoring procedures are
| > | > the same. The pricing is very similar. Contract language is the
| > | > same. The systems perform the same way. What make's you so
| > | > different?
| > |
| > | Well, I care about the quality of the systems I install. Those systems
| > are
| > | reliable, and not prone to false alarm. I answer the telephone when
| > people
| > | call for service, even after hours. I look for ways to keep my costs
| > down
| > do
| > | that I do not have to raise my monitoring prices every year. I don't
| > promise
| > | people things only to take it away with the small print in a contract.
I
| > | show up on time. I don't make people wait two weeks for service, and
| > then
| > | send out some dope who doesn't know what he's doing.
| > | Shall I go on??
| > | js
| > |
| > |
| >
| >
|
|
 
D

Doug

No, he wants someone to paint over the ADT sign before he gets sued

Doug

--
 
C

Crash Gordon

There was that little old lady on the news a few weeks ago...popped the
burglar twice while he was in the house then popped him again on the way
out. Cops said she was a pretty good shot. Problem is he lived, he'll
probably sue her now.


| You forgot that when you get a professionally installed alarm system you
get
| free toe tags if you pay a year in advance. In our state you must properly
| tag the game you kill. I bet Boone and Crockett will have some trophy
point
| system really soon.
| Also in our state all you have to be is threatened with serious bodily
harm.
| No need to let him come inside the house. Oh yes you can shoot them in the
| back too if they are a fleeing felon, which includes almost any property
| crime after dark you witness. But you still have to tag them and no extra
| points Boone and Crockett are issued. Now if someone would come up with a
| free ammo with monitoring deal that would be sweet.
| I know you wrote your post tongue in cheek, and I responded in kind, but
| what you suggest actually happened not to far from here. The home owner
| waited patiently while the bad guy pried open his back door with a simple
| screw driver. The home owner literally cut him into with a shotgun blast
| (both barrels). Since the home owner was not hispanic and the guy that
broke
| in was, there was some buzz about it. Everyone complianed the home owner
was
| too blood thirsty and hated minorities and should have held the guy there
at
| gun point until the cops arrive. In his own way I guess he kind of did
make
| the bad guy stay there until the cops arrived. He was no billed by the
grand
| jury of course. I think the home owner tried to file suit against the bad
| guy's estate for the broken door and clean up costs too. That's pretty
hard
| core. At least he didn't field dress the bad guy's corpse and claim the
pelt
| to try to sell pieces of it on ebay.
|
| | >I think most people misunderstand the purpose of an alarm system. The
sole
| >purpose is to give the homeowner enough warning so he can grab his
shotgun
| >and send the mothers into the next county when they break in. To be legal
I
| >must let them enter the house and be facing me and I must feel
threatened.
| >That's a given because no thief breaks in to wish the homeowner a
pleasant
| >evening. No fair shooting a thief in the back unless one is good at body
| >disposal and cleanup.
| >
| > Bob
| >
| > "J. @netscape.net>" <jsloud2001<removeme> wrote in message
| > | >>
| >>
| >> A burglar alarm does not guarantee a family's safety. That's a
| >> terrible perception that depends on the public's misinformed ideas
| >> about how residential burglar alarm systems work and the effectiveness
| >> of police agencies that usually despise the alarm companies who waste
| >> police resources with a 90% false alarm rate. Your not protecting
| >> your family with a $30 a month burglar alarm system. All you're doing
| >> is giving yourself a false sense of security. Almost all residential
| >> alarm signals are false alarms. The vast majority of alarm company
| >> generated police dispatches are for false alarms. Alarm calls receive
| >> the lowest police dispatch priority. Some jurisdictions have stopped
| >> responding to alarm signals at all. Others charge a permitting fee
| >> and a steep false alarm penalty. You can debate the reasons for this
| >> and who's fault it is, but the fact remains, this industry depends on
| >> a misguided public perception of mysterious, circling 1's and 0's that
| >> protect families with magical powers and instantaneous response from
| >> concerned law enforcement. This is what is shown on television
| >> commercials and what the alarm salesmen tell the unsuspecting public.
| >>
| >> The good news is that there is pressure on the industry to fix this.
| >> There are emerging technologies such as video analytics that could
| >> replace traditional security systems with much more reliable
| >> technology. The false alarm penalties and third party alarm response
| >> laws will force the trunkslammers and zero down marketers to rethink
| >> their strategies. My guess is that we'll see the most radical shift
| >> that we've ever experiences in this industry within the next 5 to 10
| >> years. With IT companies like IBM and Cisco wanted part of the
| >> security integration market, it's just a matter of time before someone
| >> comes alaong and does it better that what we have right now. It's
| >> already started in the high end goverment/ industrial markets.
| >>
| >> J.
| >>
| >> On 3 Nov 2006 15:06:36 -0800, "Everywhere Man" <[email protected]>
| >> wrote:
| >> .
| >>>All of the Brinks negatives aside look at what this guy is saying. He
| >>>lives in a nice neighborhood, so the house wasn't cheap, he's having a
| >>>hard time justifying $27 a month for family safety, and he's making the
| >>>world aware of this on his $1000.00 computer which accesses the
| >>>internet for probably $25 a month.
| >>>Talk about having fucked up priorities.
| >>>
| >>>
| >>>Crash Gordon wrote:
| >>>> Basically you throw out the alarm panel and the keypads and buy
| >>>> something
| >>>> else you can install your self. Everything else should be reusable
| >>>> although
| >>>> you might have to look for buried resistors if they put them at the
end
| >>>> of
| >>>> the line and remove them.
| >>>>
| >>>>
| >>>>
| >>>>
| >>>>
| >>>>
| >>>> |
| >>>> | Hello,
| >>>> |
| >>>> | I'm new here as well, and have looked for a FAQ for the group and
| >>>> came
| >>>> | up empty, and I hope my question isn't too basic!
| >>>> |
| >>>> | I've recently moved into a home that has a Brinks alarm system
| >>>> | installed, looks to have been installed in 2004. We opted not to
| >>>> | continue the rather pricey monthly monitoring service given the
| >>>> | neighborhood, and the proportion of time we spend at home. (The
| >>>> prior
| >>>> | owners I'm told were working out of the country and had it
installed
| >>>> | due to their absence).
| >>>> |
| >>>> | Anyway, we have all this hardware, wired door and window sensors,
| >>>> | other sensors labeled as "PIR" devices (passive infrared if my
| >>>> | research is to believed?) inside the control box that I assume are
| >>>> the
| >>>> | motion detectors I see up on the walls of various locations in the
| >>>> | house. I'm thinking there's got to be a way to put all these
goodies
| >>>> | to use with a do it yourself sort of setup that maybe could
leverage
| >>>> | an internet or phone connection to call my cell phone in case of
| >>>> | trouble.
| >>>> |
| >>>> | The main box of the alarm has a circuit board that's about 8x4"
with
| >>>> | no real identifying marks on it. I would have to assume I'd have
to
| >>>> | get a new controller board for the DIY system and then just re-use
| >>>> all
| >>>> | the existing sensors?
| >>>> |
| >>>> | Anyone with experience doing the same?
| >>>> |
| >>>> | Thanks for any insight or advice, or a pointer to some good
jumpstart
| >>>> | resources for reading/research.
| >>>> |
| >>>> | Best Regards,
| >>>> | Todd
| >>
| >
| >
|
|
 
B

Bob Worthy

J. @netscape.net> said:
You're right about one
thing, ADT has been making money for a
long time.

Ahhh...only if they would pay their taxes.

Personally, I'm in business to make enough money to buy
the things I need to support my family and hopefully ADT/ Tyco does well and my stock earns a decent
return.

Despite the whole financial world telling them to dump it, it is broken and
can't be fixed? Hope you don't have all your eggs in one basket or at 70
you'll be a greeter at WalMart.
I know a lot of people in this industry working for a whole lot of
different companies. You can bash ADT all you want, but the vast
majority of local and regional companies do business just like ADT.

No they don't. The vast majority can't do business like ADT or they would be
gone tomarrrow.
They use the same type of equipment.

ADT uses the same equipment as the vast majority, not the other way around.
ADT had to change in order to support their marketing program.
The monitoring procedures are
the same.

Which is a CSAA and ANSI standard.
The pricing is very similar.

Only amoungst the other nationals that are doing similar marketing.
Contract language is the
same.

Law is law and protective language can be only stated in so many ways.
The systems perform the same way.

Not necessarily. That is more dependent on the quality of installation and
set up than the intended, out of box, manufacturers specs.

What make's you so
different?

Dedication to customer service.
 
J

J.

Ahhh...only if they would pay their taxes.

Personally, I'm in business to make enough money to buy

Despite the whole financial world telling them to dump it, it is broken and
can't be fixed? Hope you don't have all your eggs in one basket or at 70
you'll be a greeter at WalMart.

Bullshit. Almost everyone rates Tyco a hold right now. See below.
Quick stock tip, the Tyco breakup will probably make money for a lot
of people in 2007. Not rocket science to figure out how.

Analyst Opinion
Get Analyst Opinion for: TYCO

RECOMMENDATION SUMMARY*
Mean Recommendation (this week): 2.5
Mean Recommendation (last week): 2.4
Change: 0.1
Industry Mean:
Sector Mean:
S&P 500 Mean: 2.48

* (Strong Buy) 1.0 - 5.0 (Strong Sell)


No they don't. The vast majority can't do business like ADT or they would be
gone tomarrrow.


ADT uses the same equipment as the vast majority, not the other way around.
ADT had to change in order to support their marketing program.

What are you talking about? ADT has had a contract with Ademco for 10
years. They've been using a version of the Vista 20 for at least 7 or
8 years for residential installations. ADT uses EST, Bosch, DMP,
Ademco, Notifier, Fire-Lite, etc. on the commercial side and has for
years. It's the same equipment as the rest of the industry. It's
better equipment than most dealers can get there hands on, ie. EST3,
DMP, Bosch, etc.
Which is a CSAA and ANSI standard.

ADT pioneered many of the procedures and equipment used throughout the
industry, but that's irrelevant. ADT also meets UL and DoD
requirements for monitoring SCIFs, but that's irrelevant too. Point
is, ADT's monitoring services meet or exceed all industry regulations.
Only amoungst the other nationals that are doing similar marketing.

ADT's residential pricing is in line with the majority of local
companies. The US corporate pricing for an outright sale system is
generally inline with prices I've seen quoted on this newsgroup.
Starts at about $350 for a V20P, a keypad, and three sensors. Goes up
from there. A full perimeter system in a decent size house is a
couple of grand, usually.
Law is law and protective language can be only stated in so many ways.


Not necessarily. That is more dependent on the quality of installation and
set up than the intended, out of box, manufacturers specs.

What make's you so

Dedication to customer service.

In other words, not much at all...
 
J

Jim

J. said:
Bullshit. Almost everyone rates Tyco a hold right now. See below.
Quick stock tip, the Tyco breakup will probably make money for a lot
of people in 2007. Not rocket science to figure out how.

Analyst Opinion
Get Analyst Opinion for: TYCO

RECOMMENDATION SUMMARY*
Mean Recommendation (this week): 2.5
Mean Recommendation (last week): 2.4
Change: 0.1
Industry Mean:
Sector Mean:
S&P 500 Mean: 2.48

* (Strong Buy) 1.0 - 5.0 (Strong Sell)




What are you talking about? ADT has had a contract with Ademco for 10
years. They've been using a version of the Vista 20 for at least 7 or
8 years for residential installations. ADT uses EST, Bosch, DMP,
Ademco, Notifier, Fire-Lite, etc. on the commercial side and has for
years. It's the same equipment as the rest of the industry. It's
better equipment than most dealers can get there hands on, ie. EST3,
DMP, Bosch, etc.


ADT pioneered many of the procedures and equipment used throughout the
industry, but that's irrelevant. ADT also meets UL and DoD
requirements for monitoring SCIFs, but that's irrelevant too. Point
is, ADT's monitoring services meet or exceed all industry regulations.


ADT's residential pricing is in line with the majority of local
companies. The US corporate pricing for an outright sale system is
generally inline with prices I've seen quoted on this newsgroup.
Starts at about $350 for a V20P, a keypad, and three sensors. Goes up
from there. A full perimeter system in a decent size house is a
couple of grand, usually.


In other words, not much at all...

I just heard that Tyco stock went up becuse of the breakup .....
contrary to going down when management had it's problems.

Also, in my experience in quoting against ADT residential, if they're
not proposinga lick and stick job, they're always much higher than most
everyone else that quotes on the job. That might be an area thing. NY
tri-state area.
 
B

Bob Worthy

hopefully ADT/ Tyco does well
Bullshit. Almost everyone rates Tyco a hold right now. See below.
Quick stock tip, the Tyco breakup will probably make money for a lot
of people in 2007. Not rocket science to figure out how.

I am not talking about some broker hawking their wares. I am talking about
the folks, in the financial world, (which is not your stock broker or your
401K manager) that have looked at the company (ADT) and their creative
accounting practices, scandels, lawsuits, tax burden, etc. Hell, they are
still dabbling with their 1999 books to explain why they didn't pay over $50
million in taxes that year. You said it best "Almost" everyone.....with the
rest happy to make a couple of dollars on their stock now and then. The
stock increase, in the recent past, has had to do with the break-up, which
was suggested by who, the financial world who suggested they get rid of ADT,
and was driven by who, the stock holders, and was finally, after 3 years,
done by who, a new board of directors try to salvage it. Not being
argumentative, but I do have dealings, since I am just down the street from
the Tyco building in Boca, with several top ranking folks in that office, as
well as, NJ. Were they lieing about what had been happening?

I don't have to bash ADT. They have made their own bed, which is well
documented. How many companies, can you name, that have had as many fines
levied on them by different Attorney General's offices around the country as
ADT. Name one company that has had to pay a single fine in excess of a
million dollars to any single jursidiction. Can you name the jurisdiction
that, after receiving and paying a fine for over $100,000, continued with
the same practices until they were caught and received another fine in
excess of $140,000. More money than brains, I guess, or is it a "we really
don't give two hoots about your silly state laws or how much it costs us"
attitude.

Local and regional companies don't support authorized dealership programs,
allow unlicensed activity, within their programs, for personal gain, allow
their state license to get suspended by ignoring state law, continue to
violate state law and simply pay the fines when caught, shall I go on? You
may be to far removed from what goes on in the streets, with ADT, to comment
on these issues. I am not bashing ADT, just stating what is already out
there. If you don't like the smell, don't open the can.
What are you talking about? ADT has had a contract with Ademco for 10
years. They've been using a version of the Vista 20 for at least 7 or
8 years for residential installations.

And they were using Moose and ITI products prior to that. They allowed their
dealers to use a wide range of products, to include DSC, Caddix and FBI. You
are talking to someone who worked with ADT folks here in Florida, Houston
and San Antonio, TX, as well as, San Francisco in the late 80's. I did
extensive work for ADT on their high end residential, for the two years
after Hurricane Andrew, in the early 90's. I was close to the ADT people
that opened and recruited for the dealership program, when it started, and
was in close contact with their attorney in Boca during the demise of that
same program, which included knowledge of the raiding of a dealers office
with the Broward Sheriff's Office due to allegations of drugs and other
illegal activities. Boy did that one stay quiet. I am not someone who is
only guessing at what has happened to ADT over the last 20 years.

ADT uses EST, Bosch, DMP,
Ademco, Notifier, Fire-Lite, etc. on the commercial side and has for
years.

And I am removing a Focus system that was installed not more than three
years ago in a commercial application. The clients ageement just expired.
It's the same equipment as the rest of the industry.

Yes it is, however, the rest of the industry did not follow ADT's lead to
this equipment as you suggested earlier.
It's better equipment than most dealers can get >there hands on, ie. EST3,
DMP, Bosch, etc.

What? Are you saying that dealers can't obtain this equipment? Come on! Any
dealer can get any equipment they choose. I have been approached by many of
these type companys to become a dealer for them, as have most other licensed
companys.
ADT pioneered many of the procedures and equipment used throughout the
industry, but that's irrelevant.

Most of it was in recent history because they were previously using
proprietary stuff for years. It wasn't until they started shutting down alot
of their central locations, switching stations, etc. that they when more
conventional. As fas as procedures go, that is irrelevant.

ADT also meets UL and DoD
requirements for monitoring SCIFs, but that's irrelevant too. Point
is, ADT's monitoring services meet or exceed all industry regulations.
OK
ADT's residential pricing is in line with the majority of local
companies. The US corporate pricing for an outright sale system is
generally inline with prices I've seen quoted on this newsgroup.
Starts at about $350 for a V20P, a keypad, and three sensors. Goes up
from there. A full perimeter system in a decent size house is a
couple of grand, usually.

What you are missing is that ADT is ultimately responsible for all the crap
that they allow their authorized dealers to do. It is irresponsible for a
company to start, build, and profit from a program and than not accept any
responsibility for the actions of the participants of the program. I can't
tell you how many conversations I have had with the ADT attorney on this
issue. In all fairness, he does send me a copy of the nasty gram he sends
the dealer, when they get out of line, but the bottom line is that the
dealer doesn't stop and ADT still funds the agreements. In other words ADT
is not interested in enforceing their dealer contract as long as that dealer
is producing. And......yes ADT corporate does have a higher price line but
who drove that? The financial folks we talked about earlier and the
accounting fiasco that ADT has themselves in. They couldn't continue with
the "free" program or the $99 dollar program after that. It took a change of
the Board to move in that direction. With their pricing, they don't write
the amount of business they used to, so they continue to put the leads out
to the authorized dealers whether they are conducting business illegally or
not.
In other words, not much at all...

Ahhh.......It doesn't take me two to three weeks to get to a service call.
That is a huge difference and I think most here, that are actually dealing
with the end user, has come across this same end user concern. But, it is
understandable. How many technicians does it take to service 5,000,000
customers in a timely fashion? You can call it being a victim of their own
success but that isn't very comforting to the end user. You know this is a
problem for them when they are on a mission to hire sub contract service
techs. I get this call every couple of months, so I know it is happening.
 
M

Mark Leuck

Bob Worthy said:
Yes it is, however, the rest of the industry did not follow ADT's lead to
this equipment as you suggested earlier.

I don't know what you mean by this, our primary panel is the Vista-15P/20P
which was used by ADT long before any regular dealer could get their hands
on it. Also the 8132 Symphony Internet keypad. a large number of peripherals
including some GE stuff all created for ADT but now for everyone

The only equipment that I can think of where the rest of the industry didn't
follow is with that Napco Freedom panel.
What? Are you saying that dealers can't obtain this equipment? Come on! Any
dealer can get any equipment they choose. I have been approached by many of
these type companys to become a dealer for them, as have most other licensed
companys.

Actually it is much harder to get the above equipment compared to the
standard stuff, especially DMP. Bosch isn't that much easier
 
B

Bob Worthy

Mark Leuck said:
I don't know what you mean by this

It goes further back than the panels listed below. I am sure ADT had
relationships with several manufacturers to customize product, private
label, etc. for many years. I just remember, here in south Florida when they
went to, for their resi installs, a conventional panel simply private
labeled. Everyone was already using this or similar equipment prior to ADT
using it. J made it sound like it wasn't until ADT started using these
panels that the rest of the industry followed suit. Then when the dealership
program started, again at least here in south Florida, ADT was accepting
almost all major brands of panels the dealers wanted to install. I remember
the memo going out to the dealers listing six or seven different panels they
would accept, which were all readily available over the counter and had been
being used by the majority of the industry. There was no standardization at
all. I do understand that, some of what ADT had made for them at one point,
is now available to open distribution, but is that an agreement between ADT
and the manufacturer that if certain quantities are not met, the product
goes on the open market? I don't know.
our primary panel

Didn't know you worked for ADT. I probably haven't been around the NG long
enough to have picked up on that.
is the Vista-15P/20P
which was used by ADT long before any regular dealer could get their hands
on it. Also the 8132 Symphony Internet keypad. a large number of peripherals
including some GE stuff all created for ADT but now for everyone

Do you think ADT, because of their mere size, may be a beta test site for
product from these manufacturers? I am sure it would be smart, once all the
approvals have been received, to use an ADT, give them a great price, to get
it out in the market prior to putting it on the shelves. And...Iam sure, at
times, ADT has gone back to these manufactures with specific requirements
they want in a panel for instance. But I don't think, because there are so
many choices out there, that companies are deciding on equipment just
because it is what ADT is using. If I misunderstood J's post, I apologize,
but it is hard to interpet things through his defense of ADT sometimes. He
is definately a homer. I would bet his performance reviews are right up
there.
The only equipment that I can think of where the rest of the industry didn't
follow is with that Napco Freedom panel.

Now their advertisement is on the inside cover of all the trade rags this
month.
Actually it is much harder to get the above equipment compared to the
standard stuff, especially DMP. Bosch isn't that much easier

Yah..you do have to jump through some hoops to get to be a dealer. I realize
you can't readily get these products through normal distribution, but if you
choose to be a dealer and want to jump through the hoops, a legitimate
company can become a dealer for any of these companies. Protected
territories may be the only hurdle that could cause a problem, however, I
haven't seen where they are that concerned about protecting territorys.
 
J

J.

J made it sound like it wasn't until ADT started using these
panels that the rest of the industry followed suit.

I actually just said "same equipment." I really don't know who was
using the Vista panels when ADT switched from Moose in the mid-90's.
I don't know much about the dealer program equipment choices. Most of
the ones I've dealt with installed low end Ademco, but I know there
are other options. ADT itself has agreements with Ademco to make all
the regualr resi panels and the Focus 200/ Cadet. The small biz panel
is DSC. The Napco Freedom panel was originally developed for ADT as a
low end easy to operate system. The first generation wasn't well
received, but I hear they've improved it some. About a year after ADT
started selling it as the Safewatch EZ, Napco released it through
distribution as the Freedom. It's an interesting concept with at
least some potential to help eliminate false alarms.
Do you think ADT, because of their mere size, may be a beta test site for
product from these manufacturers? I am sure it would be smart, once all the
approvals have been received, to use an ADT, give them a great price, to get
it out in the market prior to putting it on the shelves.

I'm not sure about the residental side, but on my side of the
business, ADT has an R&D group that seeks out new technology and works
with manufacturers to develop it. There are several projects we're
involved in right now with the US government to develop homeland
security technology. One that has been made public is called
Operation Safe Commerce. Yuo should be able to google that one.
And...Iam sure, at
times, ADT has gone back to these manufactures with specific requirements
they want in a panel for instance.

That's how the Focus 200 versions have been done through Ademco.
But I don't think, because there are so
many choices out there, that companies are deciding on equipment just
because it is what ADT is using. If I misunderstood J's post, I apologize,
but it is hard to interpet things through his defense of ADT sometimes. He
is definately a homer. I would bet his performance reviews are right up
there.

I'm really not that much of a homer. You guys are tough. I
understand that most people here only see the ADT resi/ dealer side of
the company. ADT had real issues with the Tyco-fueled acquisition
rampage in the late 90's through 2003. With Slink alone, we added 1
million accounts. That was tough to manage. The dealer program also
spun out of control during this time as well, probably because the
people responsible for oversight were focused on the acquisitions. I
hear the dealer thing has drastically improved and ADT stopped buying
companies and now is focused on organic growth and lowering attrition.

By the way, Tyco is keeping the "Tyco International" name for the new
company that will consist of Fire and Security, the engineering group,
and the safety products group. Essentially, they're spinning off
heathcare and electronics into separate companies. ADT currently
accounts for about 10% of Tyco's revenue. With the new company, ADT
will be about 30% giving ADT a much bigger role in determining the
stock's performance. ADT is Tyco's biggest producer of cash and
essentially operates without debt, so it's viewed by management as an
asset and is supposed to be the cornerstone of the new Tyco.
 
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