Without knowing how old and the model it could be hard to tell but
on the very old ones I worked on we had that problem when there was
a problem with the wig/wag coils that were mounted on top of the
gearbox. The wig/wag's were 2 solenoid coils that rotate with the
agitator and lift some pins to operate slides to change the gearbox.
If your washer has these coils there, check the coils for continuity
as they go open or if U are lucky the split pins could be broken or
worn out. If it is the split pins replace them with the correct pins
from a spare shop as they are hardened pins not the standard mild
steel.
Ken.
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