Wacom 21UX works as monitor but pen support is dead - UK

[monsterism]

Found this site after googling 21UX dead, and I was hoping someone here hopefully in the UK who can help.

My beloved 21UX support for pen has suddenly died, I assumed it was the pen but after testing with new different styluses and then trying it with two different computers. I come the conclusion its has developed a hardware fault. It still displays a picture though but at the moment that is pretty useless to me as I need to use it for drawing.

Can anyone help please? as Wacom are not responding.

 

[kellys_eye]

Looks like you'll need to get into the machine to do some checks. First line of investigation would be at the various connectors for the touch screen and/or pen sensor circuitry.

I suspect it may be a simple PSU problem with local capacitors suffering the usual 'bulging' problems.

 

[monsterism]

Looks like you'll need to get into the machine to do some checks. First line of investigation would be at the various connectors for the touch screen and/or pen sensor circuitry.

I suspect it may be a simple PSU problem with local capacitors suffering the usual 'bulging' problems.

Is there anyone here who could help?, I have no clue at all?.

 

[kellys_eye]

Take the back off it - take some pictures (good resolution, in focus etc) and let's have a look!

 

[monsterism]

Sure, however, is there any one here if I we find the fault which can fix this. As I needed this repaired for my course, and I be happy to pay if its not too much.

 

[kellys_eye]

Postage to/from someone prepared to fix it, plus any fee they may charge, may be a significant percentage of the cost of replacement.

If the fault is 'obvious' you might be able to source a replacement board or, if it goes down to a single (or couple of) component(s) you could invest in a soldering iron and change the parts yourself for a total cost of under £10-£20.

Let's establish a base point first - pictures of the innards etc and see if we can both make it cheaper for you as well as easier.