Hello All,
I don't know if this is appropriate here in this forum, if not accept my apologies.
I have yet to try my first electronics hobby project. I ordered miscellaneous parts from an outfit called Futurlec on Nov 27th, and have yet to receive anything from them. I got no order conformation, no correspondence at all. On Dec 6th, I emailed them (email is the only contact information they provide) inquiring about my order, the next day I received an email stating that one of the parts (a $.40 heatsink) was back-ordered, so my order was waiting on it, but I could substitute a different part if I wanted to.
The website indicated the part was in stock, but I can see an error like that happening, but to not convey that information to a customer, to hold up an order for who knows how long, I think is inexcusable.
I substituted a different part, and got an email from them saying the order had been completed, and was being shipped "during today via standard post from our Asia distribution center Thailand".
The only order information available to me comes from the website, stating that I can expect my shipment in 7-10 days. That was on the 8th of December, and I have received nothing yet. I have no idea how long it takes to mail something from Thailand, and I guess Futurlec doesn't know either.
Maybe this is not typical of their customer service, possibly I just got unlucky, but if promptness is important to you when ordering, I would suggest looking to a different vendor.
I don't know if it is common practice to accept orders, and then ship from some facility in Asia. I would guess that there are vendors that actually stock parts. I ordered some resistors, capacitors, a voltage regulator, some pretty common components.
I don't know if this is appropriate here in this forum, if not accept my apologies.
I have yet to try my first electronics hobby project. I ordered miscellaneous parts from an outfit called Futurlec on Nov 27th, and have yet to receive anything from them. I got no order conformation, no correspondence at all. On Dec 6th, I emailed them (email is the only contact information they provide) inquiring about my order, the next day I received an email stating that one of the parts (a $.40 heatsink) was back-ordered, so my order was waiting on it, but I could substitute a different part if I wanted to.
The website indicated the part was in stock, but I can see an error like that happening, but to not convey that information to a customer, to hold up an order for who knows how long, I think is inexcusable.
I substituted a different part, and got an email from them saying the order had been completed, and was being shipped "during today via standard post from our Asia distribution center Thailand".
The only order information available to me comes from the website, stating that I can expect my shipment in 7-10 days. That was on the 8th of December, and I have received nothing yet. I have no idea how long it takes to mail something from Thailand, and I guess Futurlec doesn't know either.
Maybe this is not typical of their customer service, possibly I just got unlucky, but if promptness is important to you when ordering, I would suggest looking to a different vendor.
I don't know if it is common practice to accept orders, and then ship from some facility in Asia. I would guess that there are vendors that actually stock parts. I ordered some resistors, capacitors, a voltage regulator, some pretty common components.
