Not always fun to team with "large"company...btw we all ready have 6 office
around Canada,and a dedicated central for 3rd party monitoring,does that at
least make us as "big" as SST?
once we got called by a company,they got a contract with one of the top 500
company that have facility in USA and Canada,and since we were doing the
Northern part of the customer ,they asked us to "help" them change there
whole security concept,by integrating every think on one access control
system and "standardise" they're video recording concept..
We did the rewiring and connecting and testing everything and they were
programming and managing every thing else..
So they sent us some documentation on how they wanted it looked like a good
plan,we started the job,first thing we knew is that the Programmer that was
supposed to do the job was working only part time on the project cause he
had other project to manage,we could call him at 8:30 in the morning telling
him that he forgot to program some stuff on a door (like rte or even output
relay) and he would call us back only at 15:30 (and that if he called back
on the same day)and he was arguing we needed to check our wiring...witch we
already check cause we didn't want to look like fool we were check and
rechecking every thing..
we didn't had the capacity to program the system(no rights in the software)
but we could see the programming,and about 99% of the time it was simple
mistake,but still cause of this we lost about 25% of the time on job looking
at stuff that was ok hardware wise,but was not program properly...And the
first thing we know is the supposedly programmer was sending mail to the
customer telling we were a bunch of moron not to fix ourselves the
programming,that he had done,to make thing go,when he knows that we cant do
it..
one thing I know is that our local customer (that we were dealing with for
more the 15 years) didn't listened to the "programmer" and filed a complaint
to his boss caused he was damn tired to have doors dot working for days
cause they were not program properly,(and he knew our work was usually done
ok,before that project)this led to more irritation from the programmer where
he started removing some already working stuff to make "intermittent
trouble" on some doors,to bad I was clever enough task a report of
programming change in the software (my customer did it cause I didn't had
rights) and we saw that on the same days that some door were going havoc the
programmer worked on it in the morning and in the evening...
the whole thing cost us more in time that the job was paying,all cause a
"big" company wanted some "help" from us...
so when SST come asking for help...I have a bad feeling....
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