Praise for Westinghouse Fridge service

[David L. Jones]

Just had my Westinghouse fridge die a few weeks before the 2 year
warranty expired :-D
The service guy was out within an hour of the call, and the diagnosis
was a dud compressor. A new fridge was delivered and installed by
8:30am the next day at the time they said they would.
We'll also be getting $150 for spoiled food, and a new warranty on the
new fridge.
Nice to see that there is excellent customer service still around these
days!
Two thumbs up to Westinghouse/Electrolux.

Dave

 

[Mr.T]

In 1998, my mums Westinghouse/EMAIL fridge in Adelaide
was not under warranty when it sprung a leak also.
An iced up spot was developing inside the food cabinet.
This was a flat backed, new style fridge, meaning no pipes
or gridwork of tubes at the rear of the cabinet.
The EMAIL service guy came out and took a quick look
and said refrigerant is leaking between the inside and outside
skins. "Can't be repaired, you need a new fridge. That'll be
$60 thanks." I wasn't impressed by that kind of service.

I rang around and found a second hand furniture shop in
the Holden Hill area that sold lots of second hand fridges,
and also repaired fridges. I took the so called "unrepairable"
fridge on a trailer to this repairman in the second hand furniture
shop and he showed me what he would do.
He had a few similar fridges that he had just repaired.
About a 12 inch square was cut out of the back panel of
the fridge in the area where ice was forming on the inside
of the cabinet.
The sodden wet foam insulation was chipped out.
The leaking pipe was exposed and the leak repaired.
Woolly insulation added.
Gas topped up.
A piece of sheet metal was rivited over the hole in the back
panel of the cabinet. $135 and the fridge was working again.
Excellent job! Excellent price!
EMAIL said it was unrepairable and charged me $60 to tell me that.
For a two minute look, $30 for his bad news would have been fairer.
To me EMAIL gave lousey service on that Westinghouse fridge!

$60 for a service call is not unreasonable if you don't live next door. Your
error was not calling an independent repair centre for advice in the first
place. The manufacturers will always prefer to sell you a new one.

You are very lucky that you did find a good repair centre, many others just
buy a new one like they are told.

MrT.

 

[Magic Mushroom Farmer]

You are very lucky,most of these apps. blow 2 weeks after warrenty has
expired,to list a few,
washing machines,fridges,stoves etc.
The most reliable app I have had is a General Electric half hight stove
and oven,no idea how old it is but must be close to 20-30 years.
Annother is a company gone broke from the 80's fridge,which persists to
go after a couple moves shitting at the tip outside in the middle of
nowhere for 9 months where I left it between a move,to pick up another
time,the bloody thing still goes,and seals up ect.

 

[Franc Zabkar]

Just had my Westinghouse fridge die a few weeks before the 2 year
warranty expired :-D
The service guy was out within an hour of the call, and the diagnosis
was a dud compressor. A new fridge was delivered and installed by
8:30am the next day at the time they said they would.
We'll also be getting $150 for spoiled food, and a new warranty on the
new fridge.
Nice to see that there is excellent customer service still around these
days!
Two thumbs up to Westinghouse/Electrolux.

Dave

I'd be having mixed feelings. Should I feel good about the excellent
service, or should I feel bad about the low quality of the appliance?

-- Franc Zabkar

Please remove one 'i' from my address when replying by email.

 

[David L. Jones]

I'd be having mixed feelings. Should I feel good about the excellent
service, or should I feel bad about the low quality of the appliance?

I'd like to think it's just bad luck, could have been damaged in
transit or something.
There is no indication it is a bad design or poor quality. In fact, it
has the lowest power consumption of any similar sized fridge, to me
that implies good quality.

Dave