I.S.P. Downtime Standards?

[Ian Stirling]

Does anyone have a handle on industry minimum standards for I.S.P. downtime?
I did a brief Google search but it didn't turn up anything particularly
instructive.

As much as they can possibly get away with without too many customers
leaving, or converging on the NOC with pitchforks and torches.

 

[Paul Hovnanian P.E.]

Does anyone have a handle on industry minimum standards for I.S.P. downtime?
I did a brief Google search but it didn't turn up anything particularly
instructive.

That depends on what kind of contract you have with your ISP and/or
telecommunications provider.

In addition, most services are sold (to consumers) as unregulated
services. However, certain services sold by regulated entities (such as
DSL provided by regulated telcos) may fall under your utilities
commission jurisdiction and there may be performance standards.

 

[Baphomet]

Does anyone have a handle on industry minimum standards for I.S.P. downtime?
I did a brief Google search but it didn't turn up anything particularly
instructive.

 

[Tim Shoppa]

Does anyone have a handle on industry minimum standards for I.S.P. downtime?
I did a brief Google search but it didn't turn up anything particularly
instructive.

Depends on which industry.

Most commercial ISP's offer a Service Level Agreement (SLA) that specifically
enumerates uptime standards and the penalties they will pay out if they
fail to meet it.

Few to no end-user ISP's make any such guaranties or even wave their hands
at the subject.

Tim.

 

[Ian Stirling]

Not exactly the answer I was looking for, although I'm sure you're
correct.

I'd guess 99.5-99.9% or so.
A little better for basic IP connectivity, a little worse for all services
working at once.

 

[Baphomet]

As much as they can possibly get away with without too many customers
leaving, or converging on the NOC with pitchforks and torches.

Not exactly the answer I was looking for, although I'm sure you're
correct.

 

[Peter O. Brackett]

Baph:

[snip]

Does anyone have a handle on industry minimum standards for I.S.P. downtime?
I did a brief Google search but it didn't turn up anything

[snip]


Heh, heh... there are none!

The old Bell System [with Standards is long gone!]

Welcome to the world of ISP's.