How did your customers treat before & now?

[Sidney]

I have noticed that about 6 years ago customers were somewhat nice and
people who "I thought" were friends were nice but now alot of
customers treat me like shit and people who I thought were friends
ignore me just like customers specially when I call them at their
home,they see my name & number on their caller ID phone and don't
pickup.
Do you all notice the same thing or is it just me?.

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and more:

http://schforfree.seedhost.com/archive/?path=Video/products
http://www.schematicsforfree.mattsoft.net/

Sidney (poor & pissed person)
Dartmouth,Nova Scotia (the province of jelious and users)
Canada

 

[sofie]

Sidney:
That is because you are part of the consumer electronics service
industry..... one step below a door to door vacuum cleaner salesman and
two steps below a used car salesman and on par with the crooked auto
mechanics...... otherwise known as dishonest, crooked, a thief and pads the
repair invoices so you can afford your affluent life style with fancy cars
and hot and cold running women.

 

[Art]

And: Every Customer thinks their product is the best POS ever developed for
mankind and they absolutely must have it working NOW to their preference, to
hell with the manufacturer's specs, etc. And God Forbid if they have to wait
a day to two for a friggin part!.
When did these products change from entertainment to life support?
Been doing this for over 40+ years and really sucks the lack of respect we
get from our employers, let alone the flippin customers. They can't even
remember what serviceable position, out of an entertainment centre, or wiped
clean of filth mean!!
We are out there trying to service the products to the best of our
technicial ability. With the lack of support from many of the manufacturers.
Let alone the fact that the service litertature costs the average shop about
15% of their budget.

 

[Cobalt]

yea, but there is a fair share of screwball crackpot repair guys out there
too.....aven more so with the internet available. Works both ways.