J
joekool1
I have two RCA TVs, for years, with Guide Plus. About two weeks ago,
the Guide Plus on the 25" started to act flaky, not showing program
detail. I went through the "99999" reset deal, etc. Then we had a
black out for about 2 hours. Battery backups faded away.
After that the 27" TV started to act weird. I got a message that there
was no signal and to contact cable operator. Despite this message, the
Guide Plus info displayed correctly.
In the meantime, I emailed Tiome Warner Cable to see if they had
dropped the Guide Plus signal. They informed me that Gemstar had full
responsibility.
Both TVs eventually stopped all Guide Plus program displays,
indicating could get a signal.
Yesterday, both TVs came back with correct Guide Plus displays,
without my intervention.
Questions:
1. What is the nature of the Guide Plus signal? Frequency, where does
it come from, etc.
2. Who is responsible for fixing problems that must be truly Guide
Plus related, and how do you contact them? The cable provider says
"Gemstar." The Gemstar web site doesn't acknowledge that they could
have a problem, they refer you to TV manufacturers. The TV
manufacturer can only walk you through the Guide Plus signal check out
steps.
"Catch 22"?
JoeK
the Guide Plus on the 25" started to act flaky, not showing program
detail. I went through the "99999" reset deal, etc. Then we had a
black out for about 2 hours. Battery backups faded away.
After that the 27" TV started to act weird. I got a message that there
was no signal and to contact cable operator. Despite this message, the
Guide Plus info displayed correctly.
In the meantime, I emailed Tiome Warner Cable to see if they had
dropped the Guide Plus signal. They informed me that Gemstar had full
responsibility.
Both TVs eventually stopped all Guide Plus program displays,
indicating could get a signal.
Yesterday, both TVs came back with correct Guide Plus displays,
without my intervention.
Questions:
1. What is the nature of the Guide Plus signal? Frequency, where does
it come from, etc.
2. Who is responsible for fixing problems that must be truly Guide
Plus related, and how do you contact them? The cable provider says
"Gemstar." The Gemstar web site doesn't acknowledge that they could
have a problem, they refer you to TV manufacturers. The TV
manufacturer can only walk you through the Guide Plus signal check out
steps.
"Catch 22"?
JoeK