[email protected] wrote in
I'd like to think of him as a modest man not too interested in stables
and horses, and he only claimed a board for himself. Meanwhile the
problem seems to be sufficiently known at Elektor, see some recent
postings in their forum.
I'm not overstating anything. It was you who raised the issue:
"Further to this, a friend bought the September issue from WHS
Cambridge. No board was found on any of the magazines on the shelf."
My point isn't to raise the value of his claim, it's nothing to do with
that. The point is that if a large business like W H Smith isn't going to
take care that the stock is sold intact or do anything to fix that or even
admit it, then Elector are going to have to carry the blame as well as the
cost of meeting claims. Who's going to tell them where the problem is, and
where it should be fixed? You can bet that W H Smith won't unless they saw
a shipment arrive already damaged. Stuff like that has to come from those
who see it directly, and most benefit from Elector not being put under
undue strain, after all if they can't get it fixed where it went wrong,
they'll pass the costs on to customers in the end, if they need to.
I didn't read any forums but it's not me you need to convince, is it?
