Digital Cable "Box" Service Mode Menu

[Brad]

Hi,

Recently I had trouble with my digital cable "box" (Motorola from Comcast)
and a service man came. Unfortunately, I didn't see everything he did, but
when I came in the room, he had a service mode menu display on the
TV. I am familiar with service mode menus in televisions which require a
certain sequence of key presses to access.

Does anyone know how to access the service mode menu of the Motorola
digital cable box?

Thanks in advance, Brad

Before you type your password, credit card number, etc.,
be sure there is no active keystroke logger (spyware) in your PC.

 

[::::Jim Mason::::]

service mode menu of the Motorola
digital cable box?

Power-off and menu?

Jim

 

[Andrew Rossmann]

[This followup was posted to sci.electronics.repair and a copy was sent
to the cited author.]

Recently I had trouble with my digital cable "box" (Motorola from Comcast)
and a service man came. Unfortunately, I didn't see everything he did, but
when I came in the room, he had a service mode menu display on the
TV. I am familiar with service mode menus in televisions which require a
certain sequence of key presses to access.

Does anyone know how to access the service mode menu of the Motorola
digital cable box?

For the diagnostics, turn it off, then press OK/Select within 1-2
seconds. There is nothing you can change. Just lots of technical info.

For more information, even if it's not the DVR version, you can get more
info in the Wikibook:
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR