Dear Napco

[Bob La Londe]

Dear Napco,

I have been a loyal customer for many years. Overall I have had pretty good
service from you, and you know I am a pretty good guy. When you sent me
somebody elses order of parts I let you know and sent it back to you. When
I had problems with tech support not knowing the answers your sales reps
researched it personally and got back to me with the answers I needed. In
general we have had a pretty good relationship.

When you kicked ADI in the short hairs and refused to let them sell your
products I cheered. Everybody knows I have no love lost for ADI, their high
prices, and poor customer service. It was like a victory for us little guys
to see you slap them in the face like that.

Now I have to wonder if somebody has not lost a little sanity over there.
You are letting Tri-Ed sell your products. Are you nuts. They are worse
than ADI ever was. Their customer service is spotty at best, and they play
games to try and manipulate clients. To add insult to injury its a slap in
the face to distrbutors like SGI who give good customer service and take the
extra effort to take care of guys in the field. They are the kind who
understand that its all aboout making sure us installers get the jobs done
and get paid. If we do not get not get jobs done and get paid nobody else
in the industry gets paid. Allowing a distributor like Tri-Ed to sell your
product might be tolerable though if you then didn't kick all the other
distributors in the chonies and give Tri-Ed a huge opening discount to take
business away from loyal quality distributors.

I admit it. I was sucked in by the low prices and promises, but today I
decide to take my business back were its appreciated again. While I
understand why you might want to broaden your distribution I really don't
think Tri-Ed is the company to do it, and giving them special pricing is an
insult to everybody else. You should give special pricing to loyal
distributors with better product knowledge and who take care of us, your
loyal long term clients, instead.

I don't stock any other brand of panels. Why can't you give good pricing to
the guys who care about my business instead of somebody like Tri-Ed.

Sincerely,
Robert (Bob) J. La Londe III
--
The Security Consultant
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

License Communications Contractor
Residential & Commercial since 1994
ROC103044 & ROC103047

 

[Bob La Londe]

Dear Napco,

I have been a loyal customer for many years. Overall I have had pretty
good service from you, and you know I am a pretty good guy. When you sent
me somebody elses order of parts I let you know and sent it back to you.
When I had problems with tech support not knowing the answers your sales
reps researched it personally and got back to me with the answers I
needed. In general we have had a pretty good relationship.

When you kicked ADI in the short hairs and refused to let them sell your
products I cheered. Everybody knows I have no love lost for ADI, their
high prices, and poor customer service. It was like a victory for us
little guys to see you slap them in the face like that.

Now I have to wonder if somebody has not lost a little sanity over there.
You are letting Tri-Ed sell your products. Are you nuts. They are worse
than ADI ever was. Their customer service is spotty at best, and they
play games to try and manipulate clients. To add insult to injury its a
slap in the face to distrbutors like SGI who give good customer service
and take the extra effort to take care of guys in the field. They are the
kind who understand that its all aboout making sure us installers get the
jobs done and get paid. If we do not get not get jobs done and get paid
nobody else in the industry gets paid. Allowing a distributor like Tri-Ed
to sell your product might be tolerable though if you then didn't kick all
the other distributors in the chonies and give Tri-Ed a huge opening
discount to take business away from loyal quality distributors.

I admit it. I was sucked in by the low prices and promises, but today I
decide to take my business back were its appreciated again. While I
understand why you might want to broaden your distribution I really don't
think Tri-Ed is the company to do it, and giving them special pricing is
an insult to everybody else. You should give special pricing to loyal
distributors with better product knowledge and who take care of us, your
loyal long term clients, instead.

I don't stock any other brand of panels. Why can't you give good pricing
to the guys who care about my business instead of somebody like Tri-Ed.

P.S. Is there any reason for me to keep this preferred customer red card?

 

[nick markowitz]

P.S.  Is there any reason for me to keep this preferred customer red card?








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I gave up on Napco many many years ago

 

[Jim]

Dear Napco,

I have been a loyal customer for many years. �Overall I have had pretty good
service from you, and you know I am a pretty good guy. �When you sent me
somebody elses order of parts I let you know and sent it back to you. �When
I had problems with tech support not knowing the answers your sales reps
researched it personally and got back to me with the answers I needed. �In
general we have had a pretty good relationship.

When you kicked ADI in the short hairs and refused to let them sell your
products I cheered. �Everybody knows I have no love lost for ADI,their high
prices, and poor customer service. �It was like a victory for us little guys
to see you slap them in the face like that.

Now I have to wonder if somebody has not lost a little sanity over there.
You are letting Tri-Ed sell your products. �Are you nuts. �They are worse
than ADI ever was. �Their customer service is spotty at best, andthey play
games to try and manipulate clients. To add insult to injury its a slap in
the face to distrbutors like SGI who give good customer service and take the
extra effort to take care of guys in the field. �They are the kind who
understand that its all aboout making sure us installers get the jobs done
and get paid. �If we do not get not get jobs done and get paid nobody else
in the industry gets paid. �Allowing a distributor like Tri-Ed tosell your
product might be tolerable though if you then didn't kick all the other
distributors in the chonies and give Tri-Ed a huge opening discount to take
business away from loyal quality distributors.

I admit it. �I was sucked in by the low prices and promises, but today I
decide to take my business back were its appreciated again. �While I
understand why you might want to broaden your distribution I really don't
think Tri-Ed is the company to do it, and giving them special pricing is an
insult to everybody else. �You should give special pricing to loyal
distributors with better product knowledge and who take care of us, your
loyal long term clients, instead.

I don't stock any other brand of panels. �Why can't you give goodpricing to
the guys who care about my business instead of somebody like Tri-Ed.

Sincerely,
Robert (Bob) J. La Londe III
--
The Security Consultant
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

License Communications Contractor
Residential & Commercial since 1994
ROC103044 & ROC103047

Bob did you send this to Napco?

If not ...... why not?

 

[Jim]

Dear Napco,

I have been a loyal customer for many years. �Overall I have had pretty good
service from you, and you know I am a pretty good guy. �When you sent me
somebody elses order of parts I let you know and sent it back to you. �When
I had problems with tech support not knowing the answers your sales reps
researched it personally and got back to me with the answers I needed. �In
general we have had a pretty good relationship.

When you kicked ADI in the short hairs and refused to let them sell your
products I cheered. �Everybody knows I have no love lost for ADI,their high
prices, and poor customer service. �It was like a victory for us little guys
to see you slap them in the face like that.

Now I have to wonder if somebody has not lost a little sanity over there.
You are letting Tri-Ed sell your products. �Are you nuts. �They are worse
than ADI ever was. �Their customer service is spotty at best, andthey play
games to try and manipulate clients. To add insult to injury its a slap in
the face to distrbutors like SGI who give good customer service and take the
extra effort to take care of guys in the field. �They are the kind who
understand that its all aboout making sure us installers get the jobs done
and get paid. �If we do not get not get jobs done and get paid nobody else
in the industry gets paid. �Allowing a distributor like Tri-Ed tosell your
product might be tolerable though if you then didn't kick all the other
distributors in the chonies and give Tri-Ed a huge opening discount to take
business away from loyal quality distributors.

I admit it. �I was sucked in by the low prices and promises, but today I
decide to take my business back were its appreciated again. �While I
understand why you might want to broaden your distribution I really don't
think Tri-Ed is the company to do it, and giving them special pricing is an
insult to everybody else. �You should give special pricing to loyal
distributors with better product knowledge and who take care of us, your
loyal long term clients, instead.

I don't stock any other brand of panels. �Why can't you give goodpricing to
the guys who care about my business instead of somebody like Tri-Ed.

Sincerely,
Robert (Bob) J. La Londe III
--
The Security Consultant
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

License Communications Contractor
Residential & Commercial since 1994
ROC103044 & ROC103047

Another thing ..... I don't know if you know it or not but Steve Roth
the guy responsible for the growth of ADI is now running the show at
Tri-Ed. I know Steve personally and was talking to him at one of the
last few ISC shows I was at. He's quite aware of what the old
reputation of Tri-Ed is and he's trying to bring it around to be all
the things that ADI never became. Takes time and lots and lots of
money. He's got good investors involved now also.

Everyone starts out with the best of intentions, ..... I know,
but it just might eventually turn out to be better. I've never bought
from them so I really can't comment on them. Strangely enough, they're
based here in downstate NY but don't have any outlets here.

 

[alarman]

Another thing ..... I don't know if you know it or not but Steve Roth
the guy responsible for the growth of ADI is now running the show at
Tri-Ed. I know Steve personally and was talking to him at one of the
last few ISC shows I was at. He's quite aware of what the old
reputation of Tri-Ed is and he's trying to bring it around to be all
the things that ADI never became. Takes time and lots and lots of
money. He's got good investors involved now also.

Everyone starts out with the best of intentions, ..... I know,
but it just might eventually turn out to be better. I've never bought
from them so I really can't comment on them. Strangely enough, they're
based here in downstate NY but don't have any outlets here.

Tri-Ed San Diego is abysmal. The manager is incompetent, and the counter
people are hopelessly inept. This store is more interested in their Mexico
sales than anything else. I stopped going there a couple years ago after my
own letter to the head office went unanswered.

 

[nick markowitz]

Tri-Ed San Diego is abysmal. The manager is incompetent, and the counter
people are hopelessly inept. This store is more interested in their Mexico
sales than anything else. I stopped going there a couple years ago after my
own letter to the head office went unanswered.

We kicked Tried out of pittsburgh 6 months after they landed total
assholes

 

[Jim]

Tri-Ed San Diego is abysmal. The manager is incompetent, and the counter
people are hopelessly inept. This store is more interested in their Mexico
sales than anything else. I stopped going there a couple years ago after my
own letter to the head office went unanswered.

Thats too bad. As I say, I've never had any opportunity to use them
so ...............

But, I'll try and remember to mention SD area and Pittsburg at the
next show I see Steve at.

 

[alarman]

But, I'll try and remember to mention SD area and Pittsburg at the
next show I see Steve at.

Thanks.
You never know.

 

[Jim]

Thanks.
You never know

I don't know if you're going to the LV show this spring but I'm sure
Tri-Ed will have a booth again this year, wouldn't hurt to go lay it
down in front of them and see what happens. I've been using ADI for
lots of years but I never put all my eggs in one basket. I use two
other sources and occasionally, in a pinch use a third ...... just to
keep my options open and in case I really need something that one of
the others doesn't have. Hell, they don't have much "loyalty" towards
dealers ........ so............... what the hell ..............

 

[alarman]

I don't know if you're going to the LV show this spring but I'm sure
Tri-Ed will have a booth again this year, wouldn't hurt to go lay it
down in front of them and see what happens. I've been using ADI for
lots of years but I never put all my eggs in one basket. I use two
other sources and occasionally, in a pinch use a third ...... just to
keep my options open and in case I really need something that one of
the others doesn't have. Hell, they don't have much "loyalty" towards
dealers ........ so............... what the hell ..............

Yeah, I'll stop by the booth, but IME the people at the booths aren't too
receptive to negative feedback. But that could be because I snarl a lot. I
don't buy much from ADI either, though I might if they DSC, which is what I
use. I am very happy with Alarmax, tried Eastern for a while and they SUCK
with a capital S. Buncha maroons. Couple of others from time to time for
specialty stuff...tell ya the truth, I don't miss Tri-Ed at all.

 

[Bob La Londe]

Yeah, I'll stop by the booth, but IME the people at the booths aren't too
receptive to negative feedback. But that could be because I snarl a lot. I
don't buy much from ADI either, though I might if they DSC, which is what
I use. I am very happy with Alarmax, tried Eastern for a while and they
SUCK with a capital S. Buncha maroons. Couple of others from time to time
for specialty stuff...tell ya the truth, I don't miss Tri-Ed at all.

I forgot all about Eastern. They used to have good pricing and lousy
service if I recall correctly.

 

[Jim]

I forgot all about Eastern. �They used to have good pricing and lousy
service if I recall correctly.

Welllll Jeeeeeze ...... Whadayawant? E V E R Y T H I N G?

 

[alarman]

Welllll Jeeeeeze ...... Whadayawant? E V E R Y T H I N G?

Yup.
I treat them fairly, I don't beat them down over a few bux, don't send stuff
back for credit, and pay on time, every time.

So, yup.

 

[Jim]

Yup.
I treat them fairly, I don't beat them down over a few bux, don't send stuff
back for credit, and pay on time, every time.

So, yup.

Well that explains it.

Just because YOU do everything right does not automatically obligate
anyone else to do the same.

Where the hell have YOU been? The rules of mutual trust and treatment
changed YEARS ago.

Off hand, I can't think of anyone that I know, under the age of 40,
who actually has the innate understanding of the custom of placing
their honor and reputation on a handshake or their word. If you remind
them of the custom, they will acknowledge it. But these acts are not
something that you can assume is part of their character makeup and
that they will respect.