Changing the call list

[Steve Foley]

I've run across this problem several times in the past, and have never found
a fool proof method.

The alarm went off this morning. The owner's cell phone was called. He is
fourth of fifth on the call list, yet nobody else was called. He's only 1000
miles away.

Problem 2 (now resolved because I moved). I was on the call list, and
received calls for several years after I closed sold the business. I told
them I would call the police if they continued calling me at 3:00am. They
never stopped, until I moved.

Problem 3. They won't change the call list. They say they will, but the next
time it goes off, they call the 'old' number again.

Three different companies.

Any ideas?

 

[alarman]

Stop dealing with ADT, P1, and Brinks. Call a local guy who cares.
js

 

[Steve Foley]

Instead of just telling the operator that calls you at 3 in the morning
about the problem, do this instead. Call the alarm company in the morning
during normal business hours. Ask for an EIS sheet (EIS= Emergency
Information Sheet) If they don't call it by that name they will have a
similar name and know what you're talking about. Ask them to FAX or mail
it to you. Make a copy or two so you have at least one blank for future
use. Fill out the form COMPLETELY. Send the filled in copy to the alarm
company and save a filled in copy for your own records. Call the company
and see if they received the copy. Ask when the information will be
updated. Call the central station after that date and check all the
information to make certain it was changed.

This is a fool proof method.

Thanks. I'll try that tomorrow morning.

 

[Stanley Barthfarkle]

I've run across this problem several times in the past, and have never
found a fool proof method.

The alarm went off this morning. The owner's cell phone was called. He is
fourth of fifth on the call list, yet nobody else was called. He's only
1000 miles away.

Problem 2 (now resolved because I moved). I was on the call list, and
received calls for several years after I closed sold the business. I told
them I would call the police if they continued calling me at 3:00am. They
never stopped, until I moved.

Problem 3. They won't change the call list. They say they will, but the
next time it goes off, they call the 'old' number again.

Three different companies.

Any ideas?

Every CS I've ever dealt with required changes to call info to be in writing
and signed. Something about legal liability.

 

[Petem]

do every thing by paper..no real central station will take such modification
by phone,if you keep on asking by the phone the result will be the same as
saying nothing..

 

[Bob La Londe]

I've run across this problem several times in the past, and have never
found a fool proof method.

The alarm went off this morning. The owner's cell phone was called. He is
fourth of fifth on the call list, yet nobody else was called. He's only
1000 miles away.

Problem 2 (now resolved because I moved). I was on the call list, and
received calls for several years after I closed sold the business. I told
them I would call the police if they continued calling me at 3:00am. They
never stopped, until I moved.

Problem 3. They won't change the call list. They say they will, but the
next time it goes off, they call the 'old' number again.

Three different companies.

Any ideas?

Send it in writing. We require any permanenet changes or new callers before
exisitng callers changes to be in writing and signed.