ADT Safewatch Pro 3000 limited to 2 Entry Delays?

[James]

We had an ADT Safewatch Pro 3000 installed over the weekend. The
installer informed me that the system is limited to two entry delays
which is contrary to what the sales person said to us when we signed
up for the system. It is imperative that all doors and motion
detectors have at least a 15 second delay (4 in all). Who is telling
the truth – the installer or the sales person? Is there anyway for
the homeowner to program the delays him/herself?


I have noticed that ADT Canada does not have any 6 month satisfaction
guarantee posted on the website www.adt.ca anymore. Yet our sales
person represented to us that there is such a program.

Thanks for your help.

 

[petem]

We had an ADT Safewatch Pro 3000 installed over the weekend. The
installer informed me that the system is limited to two entry delays

what do you mean by 2 entry delay?

which is contrary to what the sales person said to us when we signed
up for the system. It is imperative that all doors and motion
detectors have at least a 15 second delay (4 in all).

that should be programed easily with only one entry delay lenght....
any zone can be programed as delay or delay folower....
i think that you dont understand something..you dont need a different delay
setting for each zone of the system
the zone are programed with zone types..like:
Delay 1
Delay 2
Interior
Instant
and a few other types...

delay 1 would be something like for a front door close to the keypad..
delay 2 for the garage door,or back door..
interior for infrared detector or any zone that can be tripped when some one
enter the premises by a normal entry point(delay type zone)
instant for windows or anything that should not be tripped if the system is
armed...

there are many other types....

Who is telling
the truth - the installer or the sales person? Is there anyway for
the homeowner to program the delays him/herself?

no there is no way..need to be programed by ADT

I have noticed that ADT Canada does not have any 6 month satisfaction
guarantee posted on the website www.adt.ca anymore. Yet our sales
person represented to us that there is such a program.

Thanks for your help.

maybe its still in effect and the web site is not accurate...
call them....you will know...

Hope it helped....

 

[Mark Leuck]

We had an ADT Safewatch Pro 3000 installed over the weekend. The
installer informed me that the system is limited to two entry delays
which is contrary to what the sales person said to us when we signed
up for the system. It is imperative that all doors and motion
detectors have at least a 15 second delay (4 in all). Who is telling
the truth - the installer or the sales person? Is there anyway for
the homeowner to program the delays him/herself?

Different delay, it sounds like you are thinking alarm signal delay and they
are talking about entry door delay times

 

[Aegis]

Miscommunication. The panel is limited to 2 entry delays...

But you can have all of your doors and motions on ONE entry delay...

Unless you want a 20 second entry delay on 1 door and 1 motion and 15
seconds on the other door and motion... see what I'm getting at?

The "entry delay" is just a time interval... You can have up to 2 defined
time intervals on the panel, but you could have ANY combination of zones set
to interval 1, interval 2, or none.

 

[Jakes452]

My God ..you might as well post your credit card number, you pin and
whetever else you want protected if you use someone from this group! If your
familys saftey is a concern...DO NOT USE THIS GROUP FOR
ADVISE OR GIVE OUT ANY INFORMATION. If you deal with someone from this
newsgroup you better keep one eye
open while your sleep at night! this is the worse place to look for info
for your home security. This group is a hive of activity to get your
confidence then rip your off. Get "help" from here and next think your
house is
cleaned out and inexplicably your alarm didnt work......or worse.....
Be very very careful using this group.
Be sure to closely investigate (primarily if you
buy online) any of the online alarm seller, especially if they claim a ASA
certification, a totally false and misleading certification (see that
later). You wouldn't want to buy from someone whose sideline is
understanding your alarm system for the purpose of exploiting it later
byknowing your codes or maintenance access numbers. Be wary of those who do
not have a brick and mortar store.

When I was shopping and using this newsgroup some online dealers advertised
a ASA certification with a picture of a ASA emblem shown on their website.
It gives a good first impression but when you look into it you find out that
it was nothing more then some....guy.... creating a website to supposedly
post complaints, with no entries of complaints or follow-through. It was
analogous to someone flashing a police badge that turns out to be fake. The
ASA moniker is a badge without any accreditation and surely this is
misleading and a scam.

Some of the free advice you get is not because of someone's unselfish need
to make the world a better place to live. Most are giving you advice on the
hope of getting a sale or...."other" information. Listen but don't act on
the advice until you can confirm or gain some trust in the source by
researching them.

Sometimes you can learn a lot about sellers by plugging in email address or
screenname into a Google search of past news postings. You will be
surprised, .....no..MAKE THAT SHOCKED....AND I MEAN SHOCKED!!!!..... at what
you find out about those offering to outfit your alarm. How can our legal
system let these type of people sell home security!!!!!

This is a very unregulated online business, and especially risky for
something as important as YOUR HOME security.

good luck....and go talk to someone reputible.